Desktop Support Technician III

Dynalectric-Company; Mesa (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health & Welfare

401(k)

Paid time off

Paid holidays

FSAs

Life insurance

Disability insurance

Job summary

Dynalectric Arizona is seeking a Desktop Support Technician III to provide end-user support for desktops, laptops, mobile devices and peripherals in Mesa, AZ. This role involves troubleshooting hardware, software, and network issues, plus maintaining asset inventories and performing standard imaging and software deployments.

The DST III will work with IT staff to resolve tickets, document procedures, and ensure end-user productivity.

Qualifications

• Associate or bachelor’s degree preferred or equivalent work experience.
• 2-4yrs experience as a Desktop Support Technician or similar role.
• 0-1yrs of supervisory experience.
• Excellent verbal and written communication skills.
• Experience with current Windows OS.
• Experience with Microsoft Office, Apple IOS, Citrix, VMWare, MDM environment.
• Experience in responding to ticket-based support system.
• Great customer service skills.
• Great problem-solving skills.
• Ability to multi-task in a fast-paced work environment.

Responsibilities

• Desktop computer support: handle hardware, software and networking tickets.
• Mobile device support: configure and secure devices.
• Asset inventory management: track and retire IT equipment.
• Computer setup: imaging and software installation.
• Miscellaneous duties as assigned by IT Manager.

Skills

Verbal & written communication

Customer service

Problem solving

Multi-tasking

Education

Associate or bachelor’s degree preferred or equivalent work experience

Tools

Windows OS

Microsoft Office

Citrix

VMWare

MDM

Job description

About Us

Dynalectric Arizona offers a comprehensive range of electrical solutions. Our expertise spans planning, construction, installation, and integration of some of the most advanced electrical, controls, and telecommunications systems.

Job Summary

Offering multidisciplinary electrical solutions under one roof, we have helped plan, construct, install, and integrate some of the most advanced electrical, controls, and telecommunications systems. We are looking for talented, motivated electrical and construction professionals to join our team.

For more information, please visit https://dyna-az.com

Job Title:Desktop Support Technician III - Mesa, Arizona

#dynaz

Job purpose

The Desktop Support Technician's III (DST III) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required. Escalates more complex issues to the IT Manager; may also validate the work of level I & II techs.

Essential Duties & Responsibilities

Desktop computer support

• Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes)
• Guide users with step-by-step instructions (help create technical documentation and manuals)
• Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available)
• Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

Mobile device support

• Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security)
• Tablet configuration (assign tablet to specific user, configure required applications, device security)
• Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security)

Asset inventory management

• Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers)
• Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal)
• Ensures asset recovery upon employee departure (assigned by IT Manager to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use)
• Manage the asset system (responsible for managing the local inventory database; also responsible for making modifications/improvements to the data base structure)
• Audits systems for proper security software and configurations (as assigned by the IT Manager)

Computer setup

• Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses)
• Software installation (install user specific software per user manager instructions)

Miscellaneous Duties (as assigned by IT Manager)

• Scripting (automating repetitive tasks, improving overall efficiencies)
• Validating work of staff (level I & II techs)
• Writes initial draft of IT procedures (to be reviewed and approved by IT Manager)
• Other duties as assigned by IT Manager

Qualifications

• Associate or bachelor’s degree preferred or equivalent work experience
• 2-4yrs experience as a Desktop Support Technician or similar role
• 0-1yrs of supervisory experience
• Excellent verbal and written communication skills
• Experience with current Windows OS
• Experience with Microsoft Office, Apple IOS, Citrix, VMWare, MDM environment.
• Experience in responding to ticket-based support system
• Great customer service skills
• Great problem-solving skills
• Ability to multi-task in a fast-paced work environment

Physical Demands

The physical demands described here are representative of those that must be met by a DST III to successfully perform the essential functions of this job.

The DST III is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Office-based, in a temperature-controlled environment. Typical working hours for the DST III are generally Monday - Friday during normal business hours. Occasional travel to active construction sites in Portland and state wide. This may include adverse weather conditions.

Benefits

• Health & Welfare (medical, dental & vision)
• 401(k)
• 401(k) match
• Paid time off
• Paid holidays
• Flexible spending accounts
• Healthcare spending accounts
• Life insurance
• Disability insurance

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affiantive Action Policy.