Desktop Support Technician II — On-Site, DoD Secret

Tyto Athene, LLC; United States; On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Parental leave

Job summary

Tyto Athene, LLC is hiring a Desktop Support Level II for a position at Grissom Air Force Base. The role involves providing comprehensive IT support to end-users, performing installations, diagnostics, and upgrades, and requires an active CompTIA IAT Level II certification.

The candidate will be responsible for resolving technical issues, enhancing user experience, and providing both in-person and remote assistance. This position offers a dynamic work environment with competitive compensation based on skills and experience.

Qualifications

• Experience managing network modernization work or system projects.
• Experience as a desktop support technician or equivalent.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.

Responsibilities

• Provide support to end-users for PC, server, and hardware.
• Perform configurations, installations, diagnostics, and upgrades.
• Simulate user problems to resolve operating difficulties.

Skills

In-person and remote IT support

Installation and diagnostics

Time management skills

Clear communication

Education

Active CompTIA IAT Level II certification (SecPlus+)

Job description

Tyto Athene, LLC is hiring a Desktop Support Level II for a position at Grissom Air Force Base. The role involves providing comprehensive IT support to end-users, performing installations, diagnostics, and upgrades, and requires an active CompTIA IAT Level II certification.

The candidate will be responsible for resolving technical issues, enhancing user experience, and providing both in-person and remote assistance. This position offers a dynamic work environment with competitive compensation based on skills and experience.