Defense PC & Systems Support Technician — Secret Clearance

Second-61 LLC; O'Fallon (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Second-61 LLC is seeking a PC & Systems Support Technician to join our team at Scott Air Force Base. This role supports Armed Forces members, ensuring warfighting capabilities through hardware and software assistance and leadership on our team.

The position requires 4-10+ years of technical support experience, a DoD 8570 Level II certification (e.g., CompTIA Security+), and ability to obtain HDI CSR certification. US citizenship and a Secret clearance are mandatory.

Qualifications

• 4-10+ years of comparable technical support experience.
• DoD 8570 Level II Certification such as CompTIA Security+ is required.
• HDI CSR certification required or willingness to obtain.

Responsibilities

• Provide remote and/or desk side support to client users for new capabilities, software issues, and server/peripheral access.
• Diagnose installation, operation, configuration, and usage issues; recommend solutions.
• Organize and manage printers, including lifecycle considerations.
• Troubleshoot and support centralized printer controllers.
• Train end users on equipment and software.
• Maintain telecommunications protocols and install new hardware.
• Apply government-approved OS updates/patches.
• Load and configure client software for services and peripherals.
• Respond to Classified Message Incidents (CMI) per procedures.
• Document maintenance actions in the ITSM system.

Skills

Remote support

Hardware troubleshooting

End-user training

Team collaboration

Tools

ITSM system

Printer controller

Job description

Second-61 LLC is seeking a PC & Systems Support Technician to join our team at Scott Air Force Base. This role supports Armed Forces members, ensuring warfighting capabilities through hardware and software assistance and leadership on our team.

The position requires 4-10+ years of technical support experience, a DoD 8570 Level II certification (e.g., CompTIA Security+), and ability to obtain HDI CSR certification. US citizenship and a Secret clearance are mandatory.