Defense IT Support Technician — Secret Clearance

Second-61; O'Fallon (IL); On-site; USD 34,000 - 39,000; Full time

Job summary

Second-61 seeks a PC & Systems Support Technician for Scott Air Force Base to support US military users with hardware, systems, and software. You will deliver remote/desk-side assistance, install hardware, and apply DoD updates, ensuring reliable access to services.

Requirements include US citizenship, active DoD Secret clearance, DoD 8570 Level II cert (CompTIA Security+), and HDI CSR cert or willingness to obtain.

Qualifications

• 4-10+ years of comparable technical support experience.
• Must be a US citizen with active DoD Secret clearance.
• DoD 8570 Level II Certification (e.g., CompTIA Security+) required.
• HDI CSR certification or willingness to obtain.

Responsibilities

• Provide remote and/or deskside support to client users for new capabilities, software problems, and troubleshooting.
• Explain installation, operation, configuration, customization, and usage of products; apply diagnostic techniques to identify issues and recommend solutions.
• Organize and catalog printers and assist with life cycle replacements; troubleshoot and navigate centralized printer controller.
• Install new hardware and maintain existing hardware; apply government-approved OS updates and patches.
• Load and configure approved client software on end-user devices; respond to classified incidents and follow escalation matrices.
• Document maintenance actions in the ITSM system.

Skills

Technical support

Education

DoD 8570 Level II Certification (e.g., CompTIA Security+)

HDI CSR certification

Job description

Second-61 seeks a PC & Systems Support Technician for Scott Air Force Base to support US military users with hardware, systems, and software. You will deliver remote/desk-side assistance, install hardware, and apply DoD updates, ensuring reliable access to services.

Requirements include US citizenship, active DoD Secret clearance, DoD 8570 Level II cert (CompTIA Security+), and HDI CSR cert or willingness to obtain.