Desktop Support Level II Technician

Tyto Athene, LLC; United States; On-site; USD 34,440 - 48,216; Full time

Job summary

Tyto Athene, LLC is seeking a Desktop Support Level II Technician to join our team at Grissom AFRB in Indiana on a complex, multi-year contract to support the Air Force Reserve Command IT services.

You will provide end-user PC and hardware support, perform installations, diagnostics, upgrades, and preventive maintenance, and collaborate with network services to restore service. The ideal candidate has strong problem-solving and communication skills and can deliver in-person and remote IT aid.

Qualifications

• Experience managing network modernization projects.
• Experience as a desktop support technician or equivalent.
• Ability to deliver in-person and remote IT aid.
• Strong installation, diagnostic, upgrade, and restoration skills.
• Clear written and verbal communication.
• Patient, flexible, and supportive.

Responsibilities

• Provide end-user support for PC, server, mainframe applications, and hardware.
• Configure, install, diagnose, upgrade, repair, and perform preventive maintenance on PCs.
• Interact with network services to restore service and identify problems.
• Simulate or recreate user problems to resolve issues.
• Recommend system changes to reduce user problems.
• Maintain currency and high skill in the field.

Skills

Desktop support

Diagnostics

Communication

Remote support

Job description

Tyto Athene is searching for a Desktop Support Level II Technician to join our team at Grissom AFRB in Indiana. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Required

• Experience managing network modernization work or system projects of similar scope and complexity
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive