Desktop Support Specialist II (Copy)

Phoenix Staff; Chandler (AZ); On-site; USD 41,000 - 48,000; Full time

Job summary

Phoenix Staff in Chandler, AZ is seeking a Desktop Support Specialist II for onsite contract work. You will provide advanced desktop, hardware, and application support to users onsite and remote, serve as escalation for Level I, and assist with imaging and deployments.

The role covers OS installs, Office 365, AD, VPN, and basic network issues, with opportunities to contribute to IT projects and asset management. Strong communication and documentation are essential.

Qualifications

• Experience supporting Windows OS, AD, Office 365, and endpoint hardware.
• Familiarity with imaging tools and workstation deployments.
• Knowledge of basic networking concepts and strong customer service skills.

Responsibilities

• Provide Tier II desktop support to onsite and remote users.
• Escalate complex incidents and assist Level I support.
• Install, configure, and upgrade OS, software, and hardware.
• Support VPN connectivity, Office applications, and business-critical apps.
• Perform workstation imaging, builds, and deployments.
• Assist with onboarding, accounts, permissions, and asset assignments.
• Document tickets, resolutions, and technical procedures.
• Coordinate hardware repairs or replacements and assist with IT projects.

Skills

Windows OS

Office 365 administration

Active Directory

Hardware support

Imaging tools

Networking basics

Customer service

Documentation

Multitasking

Education

Associate degree in IT or related field

Tools

Ticketing systems

Job description

Title:Desktop Support Specialist II

Location:Chandler, AZ – Onsite Employment

Type:Contract

Compensation: $30-35/hr

Our client is a long-standing leader in the renewable energy sector, with over 30 years of innovation behind them. They are seeking a Desktop Support Specialist II who is experienced, reliable, and committed to delivering exceptional end-user support. This role is ideal for someone who enjoys solving technical problems, owning escalations, and supporting both hardware and software across a dynamic environment. As a Desktop Support Specialist II, you will provide advanced desktop, hardware, and application support to users onsite in Chandler, as well as remote employees across multiple locations. Youll serve as an escalation point for Level I support and will handle more complex issues, system configurations, and hands-on troubleshooting. You will also assist in equipment setup, workstation deployments, and contribute to infrastructure-related projects.

What You’ll Do:

• Provide Tier II desktop support to onsite and remote users
• Serve as an escalation point for Level I support for complex incidents
• Troubleshoot and resolve issues related to desktops, laptops, peripherals, printers, and mobile devices
• Install, configure, and upgrade operating systems, software, and hardware
• Support MS Office applications, VPN connectivity, and business-critical applications
• Perform workstation imaging, builds, and deployments
• Assist with user onboarding, account setup, permissions, and equipment assignments
• Manage and document tickets, resolutions, and technical procedures
• Coordinate repairs or replacements for hardware failures
• Support basic network troubleshooting (connectivity, DNS/DHCP issues, patching)
• Maintain an organized inventory of equipment and assist with IT asset management
• Participate in IT improvement initiatives, desk moves, and small-scale technical projects
• Perform other related duties as needed

Required Qualifications:

• High school diploma (or equivalent) 3-5 years of hands-on experience in a Desktop Support, IT Support, or Helpdesk II role
• Strong understanding of Windows OS, user profiles, and workstation troubleshooting
• Experience with Office 365 administration and application support
• Experience with Active Directory (user accounts, password resets, group assignments)
• Experience with hardware support, including laptops, desktops, monitors, and peripherals
• Experience with imaging tools and workstation deployment processes
• Knowledge of basic networking concepts (TCP/IP, DHCP, DNS, VLAN basics)
• Strong customer service skills with ability to communicate clearly and professionally
• Ability to manage multiple tasks and prioritize effectively
• Reliable, self-motivated, and detail-oriented
• Ability to lift up to 50 lbs for equipment moves and installations
• Willingness to work occasional overtime or after-hours for escalations or maintenance
• Strong documentation and organizational skills

Preferred Qualifications:

• Associate’s degree in IT, Computer Science, or similar field
• Experience supporting users across multiple sites or environments
• Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar
• Experience working in manufacturing, energy, or operational/industrial settings