Deskside Technician II

Stefanini; Mesa (AZ); Ibrido; USD 30.000 - 47.000; Part-time

Descrizione del lavoro

Stefanini is seeking a part-time Deskside Technician II in Mesa, AZ. The role involves supporting IT equipment in a large corporate setting, providing Mac and PC desktop/laptop support, and assisting with Windows 10/11 operations.

You will also support mobile devices, printers, scanners, VPN access, and IMAC activities, while maintaining documentation and engaging in after-hours support as needed.

Competenze

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Excellent verbal and written communication skills.
• Experience supporting remote facilities and users.
• Able to uphold a positive attitude at all times, even under stressful conditions.

Mansioni

• Support IT equipment in large corporate environment.
• Desktop/laptop tech support (Mac and PC).
• Windows 10/11 operating systems support.
• Support mobile devices, printers, scanners, VPN, etc.

Conoscenze

Mac OS

Windows OS

Microsoft Office

Smartphones

AV Conferencing Systems

Printers

PC hardware

Customer service

Remote facilities support

Strumenti

Ticketing system

Descrizione del lavoro

Job Details

Deskside Technician II

Deskside Technician II Mesa,AZ

Posted:10/12/2026 Job Description Job ID#: 65147

Job Category: Deskside Technician II

Position Type: Part Time

Duration: Permanent

Remaining Positions: 1

Details:

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills