Desktop Support Technician II: Help Desk & PC Setup

The University of Alabama; Tuscaloosa (AL); Sur place; USD 30 000 - 37 000; Plein temps

Résumé du poste

The Desktop Support Technician II at The University of Alabama provides basic Help Desk and field support for university faculty and staff computer users. The role sets up and installs PC and peripheral devices, installs operating systems and software, and completes basic system configuration.

He or she resolves user problems and escalates to senior technicians when beyond basic service. The position monitors ticket queues and follows up on open requests until fully resolved.

Qualifications

• High school diploma or GED with two years IT technical support experience or an associate degree or higher with IT support experience.
• Must have valid U.S. driver's license and meet university driving policy.

Responsabilités

• Provides basic Help Desk and field support for University faculty and staff computer users.
• Sets up and installs PC and peripheral devices.
• Installs operating systems and software.
• Completes basic system configuration.
• Resolves user problems.
• Escalates or engages senior technicians for issues beyond basic services.
• Monitors ticket queues as assigned.
• Follows up on open tickets or service requests until fully resolved.

Connaissances

IT technical support

Driver's license

Formation

High school diploma or GED

Associate degree or higher

Description du poste

The Desktop Support Technician II at The University of Alabama provides basic Help Desk and field support for university faculty and staff computer users. The role sets up and installs PC and peripheral devices, installs operating systems and software, and completes basic system configuration.

He or she resolves user problems and escalates to senior technicians when beyond basic service. The position monitors ticket queues and follows up on open requests until fully resolved.