Desktop Support Technician I – PCs, Peripherals & On-Call

Inside Higher Ed; Tuscaloosa (AL); On-site; USD 26,629 - 33,310; Full time

Job summary

A higher education institution in Tuscaloosa is seeking a Desktop Support Technician I to provide tier I desktop support services. Responsibilities include setting up and installing PC devices, resolving technical issues, and providing excellent customer service. The ideal candidate should have advanced computer skills and a high school diploma or GED. This full-time position requires availability for on-call hours, including weekends. Competitive hourly pay ranging from $19.33 to $24.18 is offered, along with a full-time schedule from Monday to Friday.

Qualifications

• High school diploma or GED required.
• Associate's degree in a related field preferred.
• Ability to become ACMT if not already certified.

Responsibilities

• Perform tier I desktop support services.
• Resolve routine questions and problems.
• Provide technical support for computer-related issues.
• Assist with ordering and stocking of Apple systems.
• Oversee Store's systems and technical issues.

Skills

Advanced computer skills

Experience in providing technical support

Excellent customer service skills

Ability to learn inventory control/accounting systems

Ability to become an Apple Certified Macintosh Technician

Education

High school diploma or GED

Associate's degree in a computer-related field

Job description

A higher education institution in Tuscaloosa is seeking a Desktop Support Technician I to provide tier I desktop support services. Responsibilities include setting up and installing PC devices, resolving technical issues, and providing excellent customer service. The ideal candidate should have advanced computer skills and a high school diploma or GED. This full-time position requires availability for on-call hours, including weekends. Competitive hourly pay ranging from $19.33 to $24.18 is offered, along with a full-time schedule from Monday to Friday.