Desktop Support Technician II - 530897

The University of Alabama; Tuscaloosa (AL); Hybrid; USD 61,434,000 - 76,878,000; Full time

Benefits offered by this job

Hybrid work eligibility

Job summary

The University of Alabama is seeking a Desktop Support Technician II to provide basic Help Desk and field support for university faculty and staff. You will set up PCs, install operating systems and software, and resolve user problems while escalating complex issues to senior technicians as needed.

Responsibilities include monitoring ticket queues, following up on requests, and contributing to end-user desktop support across the campus. A valid driver's license and 19+ age are required.

Qualifications

• High school diploma or GED and two years of IT technical support experience; OR associates degree or higher and some IT technical support experience.
• Must have valid U.S. driver's license.
• Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies.

Responsibilities

• Provide basic Help Desk and field support for University faculty and staff computer users.
• Set up and install PC and peripheral devices; install operating systems and software.
• Resolve user problems and eradicate computer viruses; escalate to senior technicians as needed.
• Monitor tickets and follow up until issues are resolved.

Skills

Help Desk

Troubleshooting

Windows OS

Customer Service

Education

High school diploma or GED

Associate degree or higher

Job description

Pay Grade/Pay Range:Minimum: $21.44 - Midpoint: $26.83 (Hourly N6)

Department/Organization:200721 - Enterprise Technology

Normal Work Schedule:Monday - Friday 8:00am to 5:00pm

Note to Applicants:Position is eligible for hybrid work subject to University policy.

Job Summary:The Desktop Support Technician II provides basic Help Desk and field support services for University faculty and staff computer users. Sets up and installs PC and peripheral devices. Installs operating systems and software. Completes basic system configuration. Resolves user problems. Eradicates computer viruses. Identifies and escalates or engages senior technicians for issues requiring expertise beyond the basic services level. Monitors ticket queues as assigned. Follows-up on open tickets or service requests until they are fully resolved.

Additional Department Summary:This position provides end-user desktop support to a wide variety of departments across the campus.

Required Minimum Qualifications:High school diploma or GED and two (2) years of IT technical support experience; OR associates degree or higher and some IT technical support experience.

Additional Required Department Minimum Qualifications:Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Background Investigation Statement:Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity:The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.

The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.