IT Specialist II: Advanced Helpdesk & Hardware Support

Troy University; Troy (AL); On-site; USD 55,000 - 70,000; Full time

Job summary

Troy University in Troy, Alabama, is seeking an IT Specialist II to join the Information Technology team. The position involves installing, troubleshooting, repairing, and maintaining hardware, and delivering advanced software support in a fast-paced environment.

Ideal candidates will have a Bachelor’s degree in a related field or 3–5 years of relevant experience, with some evenings/weekends as needed. This is a full-time, salaried role based at Troy – T01.

Qualifications

• Bachelor’s degree in a related field OR 3-5 years of related work experience.

Responsibilities

• Install, troubleshoot, repair and maintain hardware.
• Provide advanced software application support.
• Complete helpdesk requests in a timely manner in a fast-paced environment.

Skills

Helpdesk support

Hardware troubleshooting

Software installation

Customer service

Time management

Education

Bachelor’s degree in a related field

Job description

Troy University in Troy, Alabama, is seeking an IT Specialist II to join the Information Technology team. The position involves installing, troubleshooting, repairing, and maintaining hardware, and delivering advanced software support in a fast-paced environment.

Ideal candidates will have a Bachelor’s degree in a related field or 3–5 years of relevant experience, with some evenings/weekends as needed. This is a full-time, salaried role based at Troy – T01.