Desktop Support Technician — Grow Your IT Career

TEKsystems; Kalamazoo (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Job summary

TEKsystems in Kalamazoo, MI is seeking entry to mid-level IT support specialists for a first-shift Desktop Support role on a Contract to Hire basis. Candidates with prior helpdesk or PC technician experience are encouraged to apply, and CompTIA certifications are desirable.

The position focuses on diagnosing and resolving software and hardware issues across Windows and Mac, deploying Windows 10/11, imaging systems, and providing outstanding user support onsite.

Qualifications

• Experience in IT helpdesk, desktop support, or PC technician preferred.
• CompTIA certifications are desirable for this role.
• Contract to Hire position based out of Kalamazoo, MI.

Responsibilities

• Diagnose and resolve software and hardware incidents across Windows and Mac.
• Swap laptops/desktops and deploy Windows 10/11.
• Imaging Windows 11 from Windows 10.
• Record, update and document IT requests in the service desk system.
• Provide first-class customer service to all users.
• Install and configure new IT equipment.

Skills

Helpdesk experience

Windows support

Mac support

Education

CompTIA certifications desirable

Tools

IT service desk system

Job description

TEKsystems in Kalamazoo, MI is seeking entry to mid-level IT support specialists for a first-shift Desktop Support role on a Contract to Hire basis. Candidates with prior helpdesk or PC technician experience are encouraged to apply, and CompTIA certifications are desirable.

The position focuses on diagnosing and resolving software and hardware issues across Windows and Mac, deploying Windows 10/11, imaging systems, and providing outstanding user support onsite.