Onsite Desktop Support Technician – Windows & Mac (Brook Park)

TEKsystems; Brook Park (OH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental & vision from day one

401(k) retirement plan

Life Insurance

Job summary

TEKsystems is seeking candidates for a Desktop Support/Helpdesk role in Brook Park, Ohio. This entry to mid-level position offers a path from internship or IT degree into a lifelong IT career with a local enterprise.

Responsibilities include diagnosing hardware/software issues, deploying Windows 10/11, imaging Windows 11, and handling user incidents with strong customer service. Certifications are desirable and benefits start day one.

Qualifications

• Experience diagnosing and resolving hardware and software incidents across Windows and Mac.
• Experience swapping laptops/desktops and deploying Windows 10/11.
• Ability to log and track IT requests using a service desk system.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and applications.
• Swap laptops/desktops and deploy Windows 10/11; re-image Windows 11.
• Assist users with logged IT incidents and document requests in the service desk system.

Skills

Helpdesk experience

Desktop Support

PC Technician

IT certifications desirable

Job description

TEKsystems is seeking candidates for a Desktop Support/Helpdesk role in Brook Park, Ohio. This entry to mid-level position offers a path from internship or IT degree into a lifelong IT career with a local enterprise.

Responsibilities include diagnosing hardware/software issues, deploying Windows 10/11, imaging Windows 11, and handling user incidents with strong customer service. Certifications are desirable and benefits start day one.