Desktop Support Technician — End-User Solutions & Onsite Training

WVU Medicine; Morgantown (WV); Hybrid; USD 28,000 - 39,000; Full time

Job summary

WVU Medicine is seeking an IT Support Technician in Morgantown to install, maintain, and troubleshoot PC hardware and software including operating systems and office programs. You will provide end-user training and on-site support, identify root causes, and guide users through IT processes.

The role requires an associate degree or two years of PC hardware/software experience, with possible certifications (A+/CCNA/MCP/MCSE).

Qualifications

• Associate degree or 2 years of PC hardware/software support experience.
• Preferred certifications include A+, CCNA, MCP, MCSE.

Responsibilities

• Provide workstation technical support for end-users and repair hardware/software.
• Install and test end-user hardware and software including OS and office apps.
• Maintain technical proficiency through training and online courses.
• Assist in network connection and device-level troubleshooting.
• Participate in project coordination and team training responsibilities.
• Travel to WVUHS facilities for implementations, training, and support as needed.

Skills

Customer service

End-user training

Troubleshooting

On-site support

Education

Associate degree in Information Technology or related field

Two years' PC hardware/software support experience

Tools

A+ Certification

CCNA

MCP

MCSE

Job description

WVU Medicine is seeking an IT Support Technician in Morgantown to install, maintain, and troubleshoot PC hardware and software including operating systems and office programs. You will provide end-user training and on-site support, identify root causes, and guide users through IT processes.

The role requires an associate degree or two years of PC hardware/software experience, with possible certifications (A+/CCNA/MCP/MCSE).