Campus IT Help Desk Technician | End-User Support

Westmoreland County Community College; Youngwood (Westmoreland County); On-site; USD 25,000 - 29,000; Full time

Job summary

Westmoreland County Community College is seeking a Technician/Help Desk to ensure proper computer operation so end users can accomplish business tasks. You will receive, prioritize, document, and actively resolve end user help requests.

The role involves supporting desktop hardware and software, maintaining network equipment, and providing hands-on assistance to college campuses while upholding IT policies and confidentiality. A strong customer-service focus is essential.

Qualifications

• Associate Degree in Information Technology required.
• Two (2) years of work-related Microsoft office application support experience required.
• Prior work performance must have met or exceeded appropriate work standards.
• Valid driver’s license required.

Responsibilities

• Field incoming help requests in person, via telephone, and email in a courteous, professional, and timely manner using diagnostics utilities and the helpdesk ticket tracking program.
• Monitor system(s) and network(s) performance and relay concerns to appropriate staff.
• Prioritize issues and inputting of requests in the Helpdesk tracking system. Escalate issues, when required, to the appropriate staff.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, maintaining printer operations, and configuring systems and applications.
• Assist in troubleshooting and repair for network issues that arise while working with others as appropriate to achieve effective and efficient solutions.

Skills

Microsoft Office support

Education

Associate Degree in Information Technology

Bachelor’s Degree in Information Technology (preferred)

Job description

Westmoreland County Community College is seeking a Technician/Help Desk to ensure proper computer operation so end users can accomplish business tasks. You will receive, prioritize, document, and actively resolve end user help requests.

The role involves supporting desktop hardware and software, maintaining network equipment, and providing hands-on assistance to college campuses while upholding IT policies and confidentiality. A strong customer-service focus is essential.