Desktop Support Technician - Beavercreek, OH

MSCCN; Beavercreek (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

MSCCN in Beavercreek, OH is seeking a Desktop Support Technician to join our client on site. You will provide hands-on IT support, repair and refresh PC hardware, and ensure end-user issues are resolved quickly.

The role demands experience with asset management, Windows / Office 365, imaging and ticketing systems, and the ability to lift up to 40 lbs. Local onsite work and a proactive attitude are required.

Qualifications

• Experience with asset management and enterprise IT support.
• Strong hardware troubleshooting for PC/laptop components.
• Proactive, energetic, and able to work in a fast-paced environment.
• Familiar with Office 365, Windows 10, imaging and ticketing systems.
• Ability to lift up to 40 lbs and visit customer sites onsite.

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors and printers.
• Troubleshoot software and peripherals; configure and add hardware.
• Perform IMAC tasks and assist PC refreshes for clients.
• Manage tickets; ensure follow-up and timely resolutions.
• Provide in-person end-user support at the customer site.
• Back up data and assist in process improvements.
• Assist with server and network equipment maintenance.
• Report outages and diagnose network hardware issues.
• Support network administration and emergency actions.

Skills

Asset management

Enterprise IT support

Customer service

Hardware troubleshooting

Office 365 / Windows 10

Imaging & ticketing

Engineering/Manufacturing apps

Multitasking

Lift 40 lbs

Job description

Job Description

AtCompucomStaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is looking for a qualified Desktop Support Technician to join the team onsite in Beavercreek, OH.

All positions are onsite, unless otherwise stated.

Duties and Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations
• Assist with installations, configurations, upgrades, patches, and other maintenance actives of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency

Required Experience

Skills and Qualifications:

• Experience with asset management
• Strong understanding or work experience of server and network support within an enterprise. Support being provided is Hands and Feet
• Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
• Demonstrate high energy given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
• Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Ability to work with strong personalities
• Managing stress while being able to deescalate tense users is a key attribute
• Get work done independently, and for attendance for availability to work scheduled hours
• Trusted to work proactively is a key attribute given limited site IT Leaders
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Be physically able to lift up to 40lbs, bend, crawl and climb
• Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area

Wage Range:

The rate for this position is between $18.00 - $24.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.