Desktop Support Technician - Chicago, IL

MSCCN; Chicago (IL); On-site; USD 71,778,000 - 95,705,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

CompucomStaffing is seeking a Desktop Support Technician for onsite support in Chicago, IL. The role focuses on end-user IT support in a Windows enterprise environment and requires independent troubleshooting and effective customer service.

The candidate will handle onsite Level 2 support for devices, manage incidents in ServiceNow, and assist with Microsoft 365, AD, and endpoint management tools in a fast-paced corporate setting.

Qualifications

• Minimum 5+ years of enterprise desktop support experience.
• Windows 10/11 expertise.
• Hands-on break/fix and hardware troubleshooting.
• Experience managing incidents in ServiceNow.
• Experience with Microsoft 365 (Outlook/Teams/OneDrive).
• Strong customer service and communication skills.
• Ability to lift and transport equipment up to 50 pounds.

Responsibilities

• Provide onsite Level 2 desktop support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals.
• Diagnose and resolve hardware and software issues in a Windows 10/11 environment.
• Perform hands-on break/fix repairs, component replacements, and troubleshooting.
• Install, configure, and support enterprise software applications and operating systems.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.

Skills

Desktop support

Windows 10/11

ServiceNow

Microsoft 365

Active Directory

Networking basics

Customer service

Education

CompTIA A+

Network+

Microsoft certification (Desktop/Endpoint)

Tools

ServiceNow

Intune

SCCM/MECM

Endpoint management platforms

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

All positions are onsite, unless otherwise stated.

Job Description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Chicago, IL and provide technical support in a Windows-based enterprise environment. This role requires a customer-focused professional capable of independently troubleshooting and resolving complex technical issues while delivering exceptional end-user support in a fast-paced corporate environment.

End-User Support

• Provide onsite Level 2 support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals
• Diagnose and resolve hardware and software issues in a Windows 10/11 environment
• Perform hands‑on break/fix repairs, component replacements, and troubleshooting
• Install, configure, and support enterprise software applications and operating systems
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite

Incident and Ticket Management

• Manage incidents and service requests using ServiceNow
• Accurately document troubleshooting activities, resolutions, and customer interactions in ServiceNow
• Prioritize, track, and update tickets in accordance with established Service Level Agreements (SLAs)
• Escalate unresolved issues to Level 3 support teams and vendors as required
• Maintain detailed and accurate technical documentation

Hardware Deployment & Asset Management

• Perform workstation deployments, refreshes, migrations, and equipment replacements
• Configure new devices and migrate user profiles, data, and applications
• Support asset inventory management and lifecycle processes
• Coordinate warranty repairs and vendor support activities

Infrastructure Support

• Troubleshoot Active Directory account issues, password resets, permissions, and group memberships
• Support network connectivity, VPN, wireless, and workstation‑related issues
• Assist with conference room technologies, collaboration tools, and audiovisual support
• Perform basic support for endpoint management solutions such as Intune and SCCM

Required Experience

Skills and Qualifications

• Minimum 5+ years of experience providing desktop support in an enterprise environment
• Strong experience supporting Windows 10 and Windows 11 operating systems
• Proven experience with hardware and software break/fix support
• Hands‑on experience managing incidents and service requests through ServiceNow
• Experience supporting:
  • Microsoft 365
  • Outlook
  • Teams
  • OneDrive
  • Active Directory
  • VPN connectivity
• Strong understanding of PC hardware, peripherals, and device troubleshooting
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and wireless networking
• CompTIA A+, Network+, or equivalent certifications preferred
• Microsoft certifications related to desktop support or endpoint administration preferred
• Experience supporting executive/VIP users preferred
• Experience with Microsoft Intune, SCCM/MECM, and endpoint management platforms preferred
• Familiarity with ITIL‑based support processes preferred
• Excellent customer service, communication, and problem‑solving skills
• Ability to work independently with minimal supervision
• Ability to lift and transport equipment up to 50 pounds
• Technical Skills preferred:
  • Operating Systems
  • Microsoft Technologies
  • Entra ID (Azure AD)
  • Ticketing & Support Tools
  • Remote Support Tools
  • Asset Management Systems
  • Device Imaging & Deployment
  • Dell, Client, and Lenovo desktops/laptops
  • Printers and multifunction devices
  • Mobile devices
  • Docking stations
  • Monitors and peripheral

Wage Range

The rate for this position is between $25.05 - $33.40 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.