Desktop Technician

Creative Solutions Services, LLC; Solon (OH); On-site; USD 28,000 - 37,000; Full time

Job summary

CompucomStaffing is seeking a Level 2 Desktop Technician for an onsite role in Solon, Ohio. You will provide end-user support and serve as the hands and feet for IT implementations and ongoing support.

The ideal candidate has 3–5+ years of deskside PC support, strong troubleshooting skills, and experience with Windows, basic Mac, imaging, AD, and MS Office 365. Excellent customer service is a must. This role requires independence and collaboration with vendors and local teams.

Qualifications

• 3–5+ years of deskside PC support and customer service experience.
• Strong troubleshooting of hardware, software, and network issues.
• Experience assisting with IT system implementations.
• Hands-on experience with Windows, Mac, imaging, Active Directory and Office 365.

Responsibilities

• Provide Level 2 deskside and remote support for Windows-based systems
• Diagnose and resolve hardware, software, and network issues via phone, email, and chat
• Serve as the primary point of contact for IT vendors during system implementations
• Assist with testing IT implementations, including network access, wireless connectivity, and telephony
• Coordinate and manage relationships between IT vendors and local client support teams

Skills

Deskside support

Customer service

Troubleshooting

IT system implementations

Windows

Mac support

Imaging

Active Directory

ITSM/ticketing

MS Office 365

Tools

ITSM/ticketing systems

MS Office 365

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Solon, OH and provide end-user support.

This role requires strong Windows desktop support experience, excellent customer service skills, and the ability to work independently with minimal oversight. The technician will act as the local "hands and feet" resource for IT implementations and ongoing support.

Duties and Responsibilities

• Provide Level 2 deskside and remote support for Windows-based systems
• Diagnose and resolve hardware, software, and network-related issues via phone, email, and chat
• Serve as the primary point of contact for IT vendors during system implementations
• Assist with testing IT implementations, including network access, wireless connectivity, and telephony
• Coordinate and manage relationships between IT vendors and local client support teams

Skills and Qualifications

• Minimum 3 to 5+ years of deskside PC support and customer service experience
• Strong troubleshooting skills involving hardware, software, and network issues
• Experience assisting with IT system implementations
• Hands-on experience with:
  • Windows operating systems
  • Basic Mac support
  • Desktop and laptop imaging
  • Active Directory user and device support
  • ITSM/ticketing systems
  • MS Office 365 suite/MS teams

Wage Range

The rate for this position is between $20.25 - $27.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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