Desktop Support Technician

JobDiva, Inc.; Beavercreek (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

CompucomStaffing in Beavercreek, OH is seeking a Desktop Support Technician to join onsite. You will repair, image, and configure PCs, laptops, printers, and related hardware, and provide hands-on end-user support on site.

The role requires strong problem-solving skills, familiarity with Office 365 and Windows, and the ability to work with multiple stakeholders in a fast-paced environment. Competitive wage and benefits are offered.

Qualifications

• Experience with asset management.
• Deep understanding of diagnosing and repairing PC hardware and software issues.
• Ability to work with multiple projects and end users in a fast-paced environment.
• Familiarity with enterprise technologies (Office 365, Windows 10, imaging).

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors, printers, and other related hardware.
• Troubleshoot software and peripherals; configure and add hardware.
• Assist with server-related maintenance and network diagnostics as needed.
• Provide on-site end-user support and face-to-face technical assistance.
• Follow procedures to document outages and resolve end-user issues.

Skills

Hardware repair

PC imaging

Windows troubleshooting

Networking basics

Customer service

Ticketing systems

Office 365

Win10 Pro

Tools

Office 365

Win10 Pro

Imaging software

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is looking for a qualified Desktop Support Technician to join the team onsite in Beavercreek, OH.

Duties and Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations
• Assist with installations, configurations, upgrades, patches, and other maintenance actives of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency

Skills and Qualifications

• Experience with asset management
• Strong understanding or work experience of server and network support within an enterprise. Support being provided is Hands and Feet
• Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
• Demonstrate high energy given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
• Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Ability to work with strong personalities
• Managing stress while being able to deescalate tense users is a key attribute
• Get work done independently, and for attendance for availability to work scheduled hours
• Trusted to work proactively is a key attribute given limited site IT Leaders
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Be physically able to lift up to 40lbs, bend, crawl and climb
• Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area

Wage Range

The rate for this position is between $18.00 - $24.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualification of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

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