Desktop Support Engineer I — End-User & DC Tech

Iron Systems, Inc; Concord (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Iron Systems, Inc. in Concord, NC is seeking an on-site IT Support Technician to provide end-user support across PC hardware, software, and peripherals. You will troubleshoot, build and deploy images, and maintain incident SLAs while supporting video conferencing, printers, and mobile devices.

Ideal candidates have experience with Windows 7/10, SCCM, and data center devices, plus strong communication in English and local language. CompTIA and Microsoft certifications are a plus.

Qualifications

• Experience with call logging systems.
• Windows 7/10 and Office apps knowledge.
• MACs support beneficial.
• Knowledge of mobile devices (Android/iPhone).
• Hardware repair and replacement of PC/laptop components.
• Familiarity with SCCM.
• DC equipment installation, rack and stack.
• Excellent English and local language communication.

Responsibilities

• Provide on-site and desk-side support to end users.
• Troubleshoot PC-related problems per direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environments and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Skills

Windows OS

Office apps

Macs support

Mobile devices

SCCM

DC equipment

Rack and Stack

English fluency

Education

CompTIA A+

CompTIA Network+

Microsoft MCP/MCITP/MCSE

Tools

Call logging system

Microsoft SCCM

Rack/Stack tools

Job description

Iron Systems, Inc. in Concord, NC is seeking an on-site IT Support Technician to provide end-user support across PC hardware, software, and peripherals. You will troubleshoot, build and deploy images, and maintain incident SLAs while supporting video conferencing, printers, and mobile devices.

Ideal candidates have experience with Windows 7/10, SCCM, and data center devices, plus strong communication in English and local language. CompTIA and Microsoft certifications are a plus.