Desktop Support Specialist

Zolon Tech Inc.; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a Desktop Support Specialist for its Raleigh location. This role involves providing technical support, hardware installations, and customer service. The specialist will play a crucial role in ensuring customer satisfaction and resolving complex IT issues, while also collaborating with various technical teams to enhance service delivery.

Qualifications

• Significant technical knowledge in IT roles.
• Experience in customer support and communication.
• Ability to resolve complex technical issues.

Responsibilities

• Assist Client Services in supporting Service Desk requests and hardware installations.
• Promote positive customer relationships and mentor team members.
• Install and configure printers, manage user data, and collaborate with Data Center Operations.

Skills

Technical knowledge

Proficiency with hardware

Knowledge of software

Networking protocols

Communications skills

Job description

This request is for a Desktop Support Specialist to assist Client Services Operations in supporting Service Desk requests, hardware installations, and customer software support at Century Center and other locations in Raleigh. Travel required.

Client Services uses technical expertise and understanding of business needs to evaluate IT incident and problem tickets, prioritize tasks, and assess business impact. The role involves promoting positive customer relationships, mentoring team members, and ensuring customer satisfaction. The specialist takes ownership of customer issues, works with urgency to resolve incidents, and communicates progress updates to customers and support teams via call tracking systems.

The position requires significant technical knowledge, serving as a resource for resolving complex problems. Skills include proficiency with various hardware, software, peripherals, networking protocols, and communications. Responsibilities include installing and imaging new computers, loading software, deploying applications, installing and configuring printers and peripherals, managing user data and profile migrations, and staying current with technology trends.

The specialist collaborates with Data Center Operations on data storage, network reservations, data restores, and account management (AD, email, NCID, CITRIX). They work with application development teams to identify application issues and with network infrastructure teams to troubleshoot network problems, providing detailed technical information for resolutions.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Manufacturing

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