Desktop Support Technician — 4/10 Schedule & Cross‑Platform IT

University of Miami; Georgia; Presencial; USD 28 000 - 41 000; Tempo integral

Resumo da oferta

The University of Miami IT & Systems Department is seeking a Desktop Support Technician to provide desktop and network support in Coral Gables, FL. The role supports Windows and Mac environments, with four 10-hour days (Friday–Monday) each week and on-call rotations.

The incumbent will handle incident tracking in ServiceNow, install/configure devices, and assist with software deployments while delivering high-quality customer service to academic staff.

Qualificações

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to analyze, organize and prioritize work under pressure.
• Ability to work evenings, nights, and weekends, as necessary.
• Ability to work a 4/10 schedule, Friday through Monday.
• Commitment to University values.
• Ability to work independently or in a team.
• Proficiency in Microsoft Office.

Responsabilidades

• Install, troubleshoot, configure, and repair UM desktops, laptops, printers across Windows/Mac.
• Provide prompt, courteous end-user support and communicate resolutions.
• Organize and prioritize support requests.
• Monitor, administer, track, and verify completion of desktop incidents.
• Assist with installation, configuration, and usability of desktop computers and software.
• Document all user interactions in ServiceNow.

Conhecimentos

PC/LAN hardware

Network management software

Customer service

Remote technical support

Formação académica

High school diploma or equivalent

Ferramentas

ServiceNow

Microsoft Office

Descrição da oferta de emprego

The University of Miami IT & Systems Department is seeking a Desktop Support Technician to provide desktop and network support in Coral Gables, FL. The role supports Windows and Mac environments, with four 10-hour days (Friday–Monday) each week and on-call rotations.

The incumbent will handle incident tracking in ServiceNow, install/configure devices, and assist with software deployments while delivering high-quality customer service to academic staff.