Onsite IT Help Desk Technician — Windows & Mac

Gondola; Miami Gardens (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Event tickets for stadium events

Employee gym and lunch program

401k, PTO, and holidays

Job summary

Miami Dolphins is seeking a Help Desk Technician to provide first-line support at Hard Rock Stadium in Miami Gardens, FL. You will assist employees with Windows/Mac environments, manage Microsoft 365 apps, and support event technology for major gatherings.

The role requires a bachelor’s degree in IT or related field with 2+ years of experience, strong communication, and willingness to work on-site with occasional extended hours for events.

Qualifications

• Bachelor’s degree in information technology or related field with 2+ years IT Help Desk/Desktop Support experience.
• Experience supporting Microsoft 365 environments.
• Proficient in Windows 10/11 and macOS; strong knowledge of iOS.
• Excellent communication and customer service orientation.
• Ability to lift up to 50 lbs and work on-site at stadium facilities.

Responsibilities

• Provide timely, professional, and personalized technical support to all Hard Rock Stadium employees.
• Troubleshoot error messages, apply patches or upgrades, and support Windows and macOS environments.
• Install, configure, and maintain laptops, desktops, and printers.
• Perform hands-on fixes at the desktop level and install hardware/software.
• Manage users via Active Directory and resolve password issues.
• Assist users with Microsoft 365 apps (Outlook, Teams, OneDrive, Word, Excel, PowerPoint).
• Support technology for major events (Miami Open, Formula 1 Miami Grand Prix, concerts).
• Provide remote and onsite support as needed.
• Build relationships with users and understand their technology needs.
• Prioritize critical and executive support requests.
• Ensure devices are secured before issuance.
• Be available for weekend/evening/holiday/event-day support.
• Lift and move equipment up to 50 lbs.

Skills

Microsoft 365

Windows 10/11

MacOS & iOS

Customer service

Communication

Education

Bachelor’s degree in information technology or related field

Tools

Active Directory

Outlook

Teams

OneDrive

Job description

Miami Dolphins is seeking a Help Desk Technician to provide first-line support at Hard Rock Stadium in Miami Gardens, FL. You will assist employees with Windows/Mac environments, manage Microsoft 365 apps, and support event technology for major gatherings.

The role requires a bachelor’s degree in IT or related field with 2+ years of experience, strong communication, and willingness to work on-site with occasional extended hours for events.