On-Site IT & AV Support Technician

University of Miami

Coral Gables (FL)

Hybrid

USD 40,000 - 60,000

Full time

14 days+

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Job summary

University of Miami is seeking a full-time Desktop Support Technician in Coral Gables, FL. The role provides user assistance for desktop, network, and AV issues, supports faculty and staff, and ensures ticketing in ServiceNow is up-to-date.

Strong customer service, problem-solving, and time-management skills are essential for timely resolutions and system integrity. The technician will install and configure desktops, laptops, and peripherals, support video conferencing and hybrid teaching tools,

Qualifications

High school diploma or equivalent required; CompTIA A+ or Network+ Certification preferred but not required.
Minimum 2 years of relevant experience in desktop support or similar role.
Proficiency in Microsoft Office and common desktop software.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

Responsibilities

Acts as first point of contact for desktop and network issues and provides quality customer service.
Monitors, tracks, and closes IT help desk tickets in ServiceNow.
Assists staff with installation, configuration, and usability of desktops, peripherals, and software.
Provides on-site and remote technical support for lectures, presentations, and conferences.