Desktop Support Technician

ManpowerGroup; Owings Mills (MD); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Weekly Pay

401(k) with Match

Job summary

ManpowerGroup seeks a Desktop Support Technician for our client in Owings Mills, MD. The role is hybrid, four days on site, with a pay range of $30-$35/hr W2. You will support a high-volume end-user environment, deploy Windows systems, and manage onboarding, including LDAP and VPN access.

Requires a Associate degree in IT/CS/Engineering and 5+ years’ desktop support experience. Strong Windows, imaging, deployment, and AD/VPN skills are essential to minimize downtime and keep users productive.

Qualifications

• Associate degree in CS/CE/IT or related field.
• 5+ years of hands-on desktop support in a corporate setting.
• Strong knowledge of Microsoft Windows operating systems.
• Experience with desktop/laptop imaging, configuration and deployment.
• Familiarity with Active Directory/LDAP and VPN connectivity.

Responsibilities

• Provide front-line technical support for a high volume of walk-up and remote end-user requests.
• Install, configure, deploy, and maintain Windows desktop and laptop systems.
• Support hardware and software lifecycle activities including research, packaging, testing, QA and deployment preparation.
• Provision and onboard new hires, including desktop setup, email, LDAP and VPN access.
• Troubleshoot and resolve hardware, software, OS and application issues to minimize downtime.

Skills

5+ years desktop support

Windows OS knowledge

Active Directory/LDAP

VPN support

Customer service

Education

Associate degree in CS/CE/IT or related field

Tools

Active Directory

VPN

Job description

Our client, a dynamic organization in the technology sector, is seeking a dedicated Desktop Support Technician to join their team. As a Desktop Support Technician, you will be part of the IT Support Department supporting a diverse team of professionals. The ideal candidate will have strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title: Desktop Support Technician

Location: Owings Mills, MD (Hybrid, 4 days a week onsite)

Pay Range: $30 - $35/hr W2

What’s the Job?

• Provide front-line technical support for a high volume of walk-up and remote end-user requests.

• Install, configure, deploy, and maintain Windows desktop and laptop systems.

• Support hardware and software lifecycle management activities, including research, packaging, testing, quality assurance, and deployment preparation.

• Provision and onboard new hires, including desktop and laptop setup, email account configuration, LDAP account creation, and VPN access setup.

• Troubleshoot and resolve hardware, software, operating system, and application-related issues, ensuring minimal downtime for users.

What's Needed?

• Associate degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline.

• 5+ years of hands-on desktop support experience in a corporate environment.

• Strong knowledge and experience supporting Microsoft Windows operating systems.

• Proven experience with desktop and laptop installation, imaging, configuration, and deployment.

• Familiarity with Active Directory/LDAP user administration and supporting VPN connectivity for remote users.

What's in it for me?

• Opportunity to work in a fast-paced, innovative environment.

• Chance to develop and enhance your technical skills with diverse support responsibilities.

• Collaborate with a talented and supportive team committed to excellence.

• Gain valuable experience supporting a variety of hardware and software systems.

• Be part of an organization that values diversity, inclusion, and professional growth.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.