Field Print Support Technician

Experis Austria; Palo Alto (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k) with match

Job summary

Experis seeks an Onsite Technical Administrator in Palo Alto, CA to support the onsite service team. The role focuses on monitoring systems, installing/configuring hardware and software, and delivering excellent customer service at client sites.

Ideal candidates have a high school diploma or GED with 2–5 years in maintenance or related fields, strong troubleshooting and communication skills, and a proactive, detail-oriented mindset.

Qualifications

• High School Diploma, GED, or higher secondary education, or demonstrated work experience.
• Typically 2-5 years of related work experience in maintenance, quality, or a related field.
• Ability to troubleshoot hardware and software issues effectively.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms.
• Conduct routine installations, configurations, and assemble and integrate systems/products following standard protocols.
• Respond promptly to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.
• Execute scripted change management activities while adhering to incident, change, and problem management processes.
• Manage consumable inventory, including replacing toner, consumables, and paper, and ensure availability at customer sites.

Skills

Customer service

Communication

Organizational skills

Hardware troubleshooting

Proactive attitude

Education

High School Diploma or GED

Related work experience

Job description

Our client, a leading provider of technical support and maintenance services, is seeking a Onsite Technical Administrator to join their team. As a Onsite Technical Administrator, you will be part of the Operations Department supporting the onsite service team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Onsite Technical Administrator

Location: Palo Alto, CA

Pay Range: 28.00

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms using established protocols.
• Conduct routine installations, configurations, and assemble and integrate systems/products following standard protocols.
• Respond promptly to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.
• Execute scripted change management activities while adhering to incident, change, and problem management processes.
• Manage consumable inventory, including replacing toner, consumables, and paper, and ensure availability at customer sites.

What's Needed?

• High School Diploma, GED, or higher secondary education, or demonstrated work experience.
• Typically 2-5 years of related work experience in maintenance, quality, or a related field.
• Ability to troubleshoot hardware and software issues effectively.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Chance to develop technical skills and gain valuable industry experience.
• Supportive team culture focused on growth and collaboration.
• Potential for career advancement within the organization.
• Access to comprehensive training and resources to enhance your professional development.

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organisations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognised for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.