Desktop Support Engineer

Experis Technology Group; Charlotte (NC); On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) with match

Weekly Pay

Job summary

Experis Technology Group is seeking a Desktop Support Engineer in Charlotte, NC to join a high-touch IT team supporting executive-level end users. The role demands strong customer communication, troubleshooting, and a service-first mindset to align with organizational goals.

The position handles software/hardware support, VDI, and incident management in a banking setting, with opportunities to contribute to cross-divisional troubleshooting and secure data handling practices.

Qualifications

• 3–5 years of experience providing software/hardware support, server support, and Cisco technology knowledge.
• Proficiency troubleshooting MS Office applications, including MS Teams, Outlook, and Windows OS.
• Experience administering Virtual/Desktop/Laptop Management and infrastructure apps (VDI, patch management, encryption, antivirus).
• Previous experience with ServiceNow or similar ticketing systems.
• Knowledge of two-factor authentication; strong customer communication and service skills.

Responsibilities

• Provide software and hardware support for end-users in a banking environment to prevent escalation.
• Configure, install, and test hardware components; support hardware deployment replacements.
• Support virtual/desktop/laptop management and infrastructure applications (VDI, patch management, encryption, antivirus).
• Back up, recover, and reimage user devices remotely and onsite; validate software versions and functionality.
• Manage incidents and requests using ServiceNow or similar ticketing systems with accurate documentation.

Job description

Our client is seeking a Desktop Support Engineer to join their team. As a Desktop Support Engineer, you will be part of the IT organization supporting end-users in a high-touch, executive-level setting. The ideal candidate will bring strong customer communication, confident troubleshooting, and a service-first mindset that aligns successfully in the organization.

Job Title:Desktop Support Engineer

Location:Charlotte, NC

Pay Range: 26-34 W2

What's the Job?

• Provide software and hardware support for end-users, including troubleshooting and resolving service-related issues to prevent escalation.
• Configure, install, and test hardware components, and support hardware deployment replacements in a banking environment.
• Support virtual/desktop/laptop management and infrastructure applications, including VDI, patch management, encryption technologies, and anti-virus.
• Back up, recover, and reimage user devices both remotely and onsite at the user’s desk; validate correct software versions and confirm functionality.
• Manage and document incidents and requests using ServiceNow (or similar ticketing systems), including cross-divisional troubleshooting through accurate ticket updates and work order documentation.

What's Needed?

• 3–5 years of experience providing software/hardware support, server support, and Cisco technology knowledge in a professional setting.
• Proficiency troubleshooting and supporting MS Office applications, including MS Teams, Outlook, and Windows OS (WinOS).
• Experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications, including VDI, patch management, encryption technologies, anti-virus, and incident/request management.
• Previous experience working in ServiceNow (a plus) or a similar ticketing system.
• Knowledge of two-factor authentication; strong customer communication and service skills; ability to work independently in a fast-paced, high-profile environment.

What's in it for me?

• Work in a professional banking setting with a high-touch, executive-level user community.
• Use your technical skills to deliver reliable desktop support, from reimaging and data recovery to software validation.
• Strengthen your ticketing and documentation discipline by managing incidents and requests in ServiceNow (or similar systems).
• Collaborate across divisions through clear updates and maintained tickets during cross-divisional troubleshooting.
• Build confidence by supporting end-user machine functionality using Wells utilities and structured troubleshooting.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.