Desktop Support Technician

CapB InfoteK; Milwaukee (WI); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician for a long-term project in Milwaukee. The role involves providing expert technical support, mentoring staff, and handling various desktop technologies. Candidates should possess extensive experience with application packaging and relevant desktop tools. Remote work is available temporarily.

Qualifications

• 4+ years of experience in a Desktop Support position.
• Extensive knowledge of Windows desktop operating systems and applications.
• Experience in application packaging and desktop automation tools.

Responsibilities

• Provide 3rd level technical assistance and mentor desktop support staff.
• Package desktop applications via ticket-based request systems.
• Independently perform various desktop-related tasks.

Skills

Technical Writing

Analytical Skills

Customer Service

Remote Desktop

Application Packaging

Tools

SCCM

LANDesk

MDT

Wyse

InstallShield

Job description

For one of our ongoing long-term multiyear projects, we are looking for a Desktop Support Technician. The position is based out of Milwaukee, WI. Locals are preferred, but it can be done remotely for the time being this year.

Experiences

This Desktop Support position provides 3rd level (expert/advanced) technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, desktop deployment tools such as SCCM, LANDesk, MDT, etc., x86 desktops/laptops, Multi-Function Devices (print/fax/copier/scanner), MacBook devices, and other supported wireless devices such as Windows Phone, Android, and/or iPhone/iPad.

This position receives escalated level support issues from an internal help desk and serves as a mentor to other desktop support staff. The incumbent should have 4 or more years of experience in a Desktop Support position and be familiar with various concepts, practices, and procedures related to Desktop Support.

Highly qualified candidates will be expected to package desktop applications (off-the-shelf and in-house developed) via a ticket-based request system. This includes evaluating software, researching licensing requirements, documenting installation steps, and obtaining final approval.

Experience with application packaging and support using MSI tools such as Wyse or InstallShield, scripting, and other desktop automation tools is preferred. The incumbent should also be familiar with a variety of concepts, practices, and procedures related to Desktop Support.

This role relies on extensive experience and judgment to plan and accomplish goals. The Desktop Support Technician is expected to independently perform various desktop-related tasks and serve as a desktop expert on assigned projects, demonstrating creativity, self-direction, and latitude.

Responsibilities

• 5+ years of experience with Remote Desktop
• 5+ years of experience with Management Tools
• 3+ years of experience with Technical Writing and Documentation
• 3+ years of experience with Analytical/problem solving skills
• 3+ years of experience with Customer Service