Desktop Support Technician L2 US

Excis Compliance; Milwaukee (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

Excis Compliance is seeking a Desktop Support Technician in Milwaukee. You will provide crucial hardware and software support to employees across multiple locations, ensuring smooth IT operations. This role involves troubleshooting, managing IT assets, and delivering excellent customer service in a collaborative environment.

Qualifications

• 3–5 years of experience in IT support roles.
• Proficiency with Windows 10, macOS, and Microsoft Office Suite.
• Understanding of basic networking concepts.

Responsibilities

• Provide onsite and remote support for Windows and Apple laptops/desktops.
• Troubleshoot and resolve issues on Windows, macOS, and mobile devices.
• Manage hardware refreshes, warranty repairs, and equipment redeployment.

Skills

Windows 10

macOS

Microsoft Office Suite

Customer Service

Organizational Skills

Networking Concepts

Education

MCP and/or A+ Certifications

Job description

Full time | Excis Compliance ltd | United States

Posted On 05/21/2025

Job Information

IT Services

Work Experience 4-5 years

City Milwaukee

State/Province Wisconsin

53202

Job Description

Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)

Job Type: Full-Time

We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.

Key Responsibilities:

• Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)
  
• Troubleshoot and resolve issues on Windows, macOS, and mobile devices
  
• Manage hardware refreshes, warranty repairs, and equipment redeployment
  
• Handle printer installation, configuration, and break/fix support
  
• Oversee inventory, asset tagging, and depot operations
  
• Coordinate equipment shipments, returns, and asset reclaim
  
• Support executive/VIP users and perform AV system health checks
  
• Provide walk-up support and assist with onboarding new hires
  
• Maintain asset management systems and provide weekly inventory/outflow reports
  
• Collaborate with external vendors for hardware repairs and field dispatch
  
• Ensure all service requests and incidents are tracked and resolved in a timely manner
  
• Maintain compliance with internal standards and policies
  

Requirements

Required Qualifications:

• 3–5 years of experience in IT support roles
  
• Proficiency with Windows 10, macOS, and Microsoft Office Suite
  
• Imaging and deploying Windows OS
  
• Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
  
• Experience supporting networked printers and AV systems
  
• Familiarity with asset management and inventory tracking
  
• Outstanding customer service and interpersonal communication skills
  
• Strong organizational and multitasking abilities
  
• Ability to lift and move equipment up to 50 lbs
  
• Must have a valid driver’s license and access to a personal vehicle
  

Preferred Qualifications:

• Experience in automotive manufacturing industry preferred
  
• MCP and/or A+ Certifications
  
• Experience in a help desk or call center environment
  
• Skilled in spreadsheet and reporting tools
  
• Strong written documentation and reporting abilities
  
• Experience supporting executive-level users
  

Why Join Us?

This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.