Desktop Support Technician

TieTalent; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading organization is seeking a Desktop Support Technician to deliver managed client services at a client site in Irving, Texas. Successful candidates will perform installations, troubleshoot hardware and software issues, and support the service desk functions. The ideal candidate will have significant experience in Windows environments, excellent customer service skills, and relevant certifications.

Qualifications

• 3+ years desktop/technical Windows support experience.
• Proven customer service background.
• Ability to follow technical instructions and scripts.

Responsibilities

• Install, implement, maintain, and troubleshoot desktops and notebooks.
• Provide technical support via Service Now.
• Instruct customers in the operation of basic Windows.

Skills

Windows troubleshooting

Customer service

Technical support

Office 365 support

Education

A+ certification or equivalent

Job description

Req ID:

325876

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Irving, Texas (US-TX), United States (US).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working daily at a client site.

Job Responsibilities Include:Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.Windows, troubleshooting, diagnosing, imaging/deployment and software installation.Serves as company liaison with customer on administrative and technical matters.Provide technical support and incident management service desk functions (Service Now)Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )Diagnoses and resolves product performance problems.Performs maintenance and repair services (basic break fix for desktops, laptops.)Instructs customers in the operation and maintenance of basic Windows.Basic Qualifications:

3+ years desktop/technical Windows support experiencePreferred Skills:

ServiceNow ticketing system (or similar ticketing system)Office 365 supportWindows troubleshooting, diagnosing, imaging/deployment and software installation.Installation/Troubleshooting of Software/HardwareProven customer service backgroundAble to comprehend and follow verbal and written technical instructions and scripts.A+ certification or equivalent skill setIndividual must have ability to receive calls during the normal business day and after hours.Must have reliable transportation to go to the client's local branch offices.Physically able to lift and move Enterprise and Client technology hardware in our customer environment.Excellent verbal and written communication skills with emphasis in customer serviceExcellent interpersonal skills and ability to work collaboratively in a team environment.

#INDICS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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