Desktop Support Technician

Intermedia.net, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading provider of cloud communications is seeking a Desktop Support Technician to join its internal IT team. The ideal candidate will have 2-3 years of experience, a strong grasp of Windows operating systems, and a commitment to excellent customer support.

Qualifications

• 2–3 years of hands-on desktop support or IT helpdesk experience.
• Strong understanding of Windows 10/11 and Microsoft Office applications.
• Familiarity with Mac OS environments.

Responsibilities

• Deploy and configure new desktop and laptop systems for employees.
• Install, update, and troubleshoot software and applications.
• Manage user accounts in Active Directory.

Skills

Troubleshooting skills

Customer-first mindset

Communication skills

Job description

Culture at Intermedia is built on teamwork and transparency.
We hold each other accountable and always have each other’s back!

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Thank you for exploring job opportunities at Intermedia. We are very excited to hear from you!

Our candidates are very important to us. If you are looking for a company where your voice is heard, where you
can make a difference and you love to work in teams to create success together, then you are at the right place.
We hope you become part of the Intermedia family!

Please use the filters below to select the Country/US State and job category where you are interested in
applying. Make sure you attach your resume with your contact information. Our talent acquisition team will
review your credentials and let you know if there is a fit.

*Please note, the following US states are eligible for remote work: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire,New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming.

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role

We’re looking for a Desktop Support Technician to join our internal IT team. You’ll support Intermedia employees across our offices and remote locations, helping ensure that their systems are running smoothly and securely.

This role is part of our Tier 2 support team, and you’ll work closely with other IT professionals to provide hands-on technical assistance and deliver excellent customer service.

What You’ll Do

• Deploy and configure new desktop and laptop systems for employees
• Maintain and update operating system images and standard software
• Install, update, and troubleshoot software and applications
• Identify and resolve hardware issues; coordinate with vendors when necessary
• Set up and support VOIP desk phones and softphone clients
• Assist with printers, copiers, badge systems, and conference room AV equipment
• Manage user accounts: create, modify, and deactivate accounts in Active Directory and internal systems
• Help assign or revoke access to internal business systems
• Respond to tickets and chats from users and document resolutions
• Assist with equipment inventory, asset tracking, and upgrades
• Suggest improvements and automation opportunities for common IT tasks

What You Bring To The Role

• 2–3 years of hands-on desktop support or IT helpdesk experience
• Strong understanding of Windows 10/11 and Microsoft Office applications
• Experience imaging and deploying desktops/laptops
• Familiarity with Mac OS environments
• Good troubleshooting skills for both hardware and software
• Basic understanding of Active Directory and user account management
• Strong communication and documentation skills
• Comfortable working with employees at all levels of the organization
• Customer-first mindset and a desire to solve problems efficiently

Bonus Skills That Will Set You Apart

• Experience with VOIP or SIP-based phone systems
• Familiarity with tools like Service Now or similar ticketing systems
• Knowledge of ITIL concepts or workflows
• Exposure to VDI environments
• Microsoft certification (MCP or MCSA) is a plus

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.