Desktop Support Technician

Jobs via Dice; Waukegan (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company in software development as a Desktop Support Technician in Waukegan, IL. This role requires a customer-focused individual with a strong technical background in Windows environments. You will provide crucial support for IT systems, ensuring high customer satisfaction and quick resolution of technical issues.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off (PTO)

Qualifications

• Strong knowledge of Windows-based systems.
• Excellent customer service and interpersonal skills.
• Ability to adapt quickly to changing priorities.

Responsibilities

• Provide technical support for Windows 10 desktops and related systems.
• Manage incidents and service requests using ServiceNow.
• Monitor and maintain individual work queues for timely issue resolution.

Skills

Technical support for Windows 10 desktops

Troubleshooting with Active Directory

Problem-solving abilities

Customer service orientation

Proficiency with PowerShell

Experience with remote support tools

Tools

ServiceNow

VMware

Job description

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Description

We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team in Waukegan, IL. The ideal candidate will have a strong technical background in Windows environments, excellent problem-solving abilities, and a passion for delivering outstanding support to end users.

Description

We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team in Waukegan, IL. The ideal candidate will have a strong technical background in Windows environments, excellent problem-solving abilities, and a passion for delivering outstanding support to end users.

Key Responsibilities

• Provide technical support for Windows 10 desktops, VMware environments, and related systems.
• Troubleshoot and resolve issues related to Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, and remote access tools such as Bomgar and RDP.
• Manage and resolve incidents and service requests using the ServiceNow ticketing system.
• Monitor and maintain individual work queues, ensuring timely resolution of VDI-related issues and service requests.
• Communicate effectively with clients and team members, both verbally and in writing.
• Ensure compliance with corporate and divisional policies and procedures.
• Identify and recommend improvements to technical processes and workflows.
• Maintain high levels of customer satisfaction by delivering responsive and professional support.
• Complete assigned tasks from dispatchers and management, updating service tickets promptly and accurately.
  
  

Required Skills & Qualifications

• Strong knowledge of Windows-based systems and enterprise IT environments.
• Proficiency with Active Directory, PowerShell scripting, and Microsoft 365 applications.
• Experience with remote support tools (e.g., Bomgar, RDP) and virtual desktop infrastructure (VDI).
• Familiarity with ServiceNow or similar ITSM platforms.
• Excellent customer service orientation and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to adapt quickly to changing priorities and technologies.
• Effective communication skills, both written and verbal.
  
  

Preferred Skills

• Experience with VMware environments.
• Knowledge of IT security best practices.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
  
  

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukegan,IL.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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