Desktop Support Technician

Applicable Limited; Hackensack (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician to provide managed client services in Hackensack, New Jersey. This role involves troubleshooting desktop issues, providing customer support, and managing hardware/software installations. Candidates should have at least 1 year of experience and strong technical skills.

Qualifications

• At least 1 year of desktop support experience.
• Hands-on experience with workstation hardware and troubleshooting.
• Experience with Windows OS and MS Office.

Responsibilities

• Perform configuration and repair of desktop/notebook computers.
• Provide customer service regarding computing functionality.
• Diagnose and resolve product performance issues.

Skills

Troubleshooting

Customer Service

Multi-tasking

Job description

Req ID: 325217

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position will primarily work in Hackensack but must be flexible to work at other locations as needed. It requires rotating on-call/holiday and occasional weekend support. The role involves working onsite daily at our client's facility and requires the employee to get a flu vaccination on or before the start date, as required by law.

Job Responsibilities Include:

1. Performing configuration and repair of desktop/notebook computers and peripherals, including installation of IP phone handsets and troubleshooting technical issues.
2. Providing customer service onsite regarding computing functionality, diagnostics, and assistance via in person, phone, email, and video conferences.
3. Advising customers on preventive maintenance and configurations to optimize product performance.
4. Diagnosing and resolving product performance issues using advanced tools and technical knowledge, including issues caused by firewall, proxy, or anti-virus software.
5. Performing hardware and software break/fix repairs on desktops, notebooks, printers, and peripherals.
6. Managing IMAC tasks including hardware, software, and consumables installation and maintenance.
7. Utilizing the customer ticketing system for workload management.
8. Physically able to lift and move hardware.

Basic Qualifications:

• At least 1 year of desktop support experience.
• Hands-on experience with workstation hardware, assembly, troubleshooting, and component replacement.
• Experience with Windows OS, MS Office, antivirus programs, and browsers.

Preferred Skills:

• Knowledge of MS Windows, MS Office, Google Workspace, ChromeOS, iOS, Citrix client.
• Strong troubleshooting skills and customer service abilities.
• Ability to multi-task in a fast-paced environment.
• Familiarity with workgroup and domain environments.
• Experience with Windows 10, ChromeOS, cloud deployments, Active Directory, imaging, and software deployment tools.
• Ability to work with vendors and support towers for troubleshooting.
• Support for various hardware including thin clients, mobility devices, and peripherals.

About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, diversity, and sustainability. Our services include consulting, data and AI, industry solutions, and application management. Visit us at us.nttdata.com.

We strive to make our website accessible. For assistance or accommodations, contact us at https://us.nttdata.com/en/contact-us. NTT DATA is an equal opportunity employer, and qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.