Desktop Support Technician - Newark NJ

ESP Global Services; Newark (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in IT support is seeking a Desktop Support Technician in Newark, NJ. The role involves providing comprehensive support for Windows PCs, Macs, and other devices, ensuring efficient problem resolution and excellent service to end users. Ideal candidates will have 1-3 years of experience in desktop support and relevant certifications. If you are motivated and passionate about IT, we want to connect with you!

Qualifications

• 1-3 years of helpdesk or desktop support experience.
• Experience with onboarding and offboarding processes.
• Understanding of network protocols and server configurations.

Responsibilities

• Provide in-person, phone, remote, and email support to users.
• Maintain the ticketing system with current support request statuses.
• Set up, install, and configure desktop hardware and software.

Skills

Troubleshooting

Effective communication

Self-motivated

Education

CompTIA A+

Network+

Security+

Tools

Microsoft Windows Desktop

Mac

Android

iOS

Job description

Join to apply for the Desktop Support Technician - Newark NJ role at ESP Global Services.

About The Job

As a Desktop Support Technician, you will be responsible for providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other related hardware and software. This position may support one or more departments to restore service and/or identify and resolve core problems, ensuring all hardware issues are efficiently resolved in line with our customers’ SLAs.

What will you do?

• Provide in-person, phone, remote, and email support to users.
• Maintain the ticketing system with current support request statuses.
• Update inventory systems with deployed assets.
• Research, recommend, and order requested software and hardware.
• Create and manage user accounts and access permissions.
• Support end users in troubleshooting Windows and Apple systems.
• Guide users through troubleshooting procedures.
• Upgrade hardware and software as needed.
• Support printing and peripheral devices.
• Set up, install, and configure desktop hardware and software following internal policies.
• Participate in identity and access management systems.
• Perform other IT support duties as assigned.

What will you bring to ESP?

• 1-3 years of helpdesk or desktop support experience, troubleshooting hardware, software, connectivity, and OS issues.
• Experience with Microsoft Windows Desktop software.
• Support experience with Windows, Mac, Android, iOS, networking, and printing services.
• Experience with onboarding and offboarding processes.
• Understanding of network protocols, server hardware, and configurations.
• Self-motivated with a willingness to learn.
• Effective communication skills.
• Certifications such as CompTIA A+, Network+, Security+ or equivalent.

Physical Requirements

• Ability to lift or push 20-60 pounds of equipment.
• Ability to stand or kneel for extended periods.
• Use mechanical tools (screwdrivers, wrenches, etc.).

If you are… motivated to develop your IT support career, passionate about service excellence, and interested in diverse end-user environments, we should connect.