Desktop Support Technician || Mission, KS - 66202 (onsite)

AppLab Systems, Inc; Princeton (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is looking for a Desktop Support Technician to provide hardware and software support in Mission, KS. The role involves troubleshooting, managing inventory, and supporting employees with various IT needs. Candidates should have 3-5 years of IT experience and strong customer service skills.

Qualifications

• 3-5 years of IT experience with technical training.
• Proficiency in Windows and Mac platforms.

Responsibilities

• Install and troubleshoot software on Windows and Apple devices.
• Manage printer repairs and coordinate hardware shipping.
• Generate weekly reports on inventory and hardware outflows.

Skills

Customer Service

Organizational Skills

Communication

Tools

Windows

Mac

TCP/IP

Ethernet

Job description

Join Our Team as a Desktop Support Technician - Mission, KS (Onsite)

We are seeking a Desktop Support Technician for a contract role in Mission, KS - 66202. This position involves providing hardware and software support to employees and new hires, along with administrative tasks such as reporting and inventory management.

Responsibilities

• Install and troubleshoot software on Windows and Apple laptops/desktops, including IMAC processes and remote support.
• Resolve post-deployment issues across multiple platforms: Windows, Mac, and mobile devices.
• Manage printer repairs, installations, and asset disposal/redeployment.
• Coordinate hardware shipping, data backup/recovery, and hardware refreshes.
• Handle warranty repairs, depot services, and walk-up support.
• Manage spare parts, inventory, and asset tagging within the asset management system.
• Provide VIP support and assist with audio/video health checks.
• Coordinate with external vendors for dispatch and repairs.
• Manage service requests, incidents, and asset assignments.
• Collaborate with teams for onboarding and hardware management.
• Generate weekly reports on inventory and hardware outflows.

Requirements

• 3-5 years of IT experience, including technical training.
• Proficiency with Windows and Mac platforms, including imaging Windows 10 OS.
• Basic understanding of network concepts such as TCP/IP and Ethernet.
• Experience with networked printers and office productivity software.
• Strong customer service, organizational skills, and ability to prioritize.
• Ability to work extended hours if needed.
• Excellent communication skills and team collaboration.
• Own a vehicle for travel (mileage reimbursed) and hold a valid driver’s license.

Interested candidates are encouraged to apply. Thank you.