Desktop Support Technician

TEKsystems; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading provider of business and technology services is seeking a skilled Windows 11 Desktop Support Technician in New York. The role involves providing technical support for desktops and laptops, troubleshooting issues, and ensuring optimal performance. Ideal candidates will have a degree in IT and experience in desktop support, with strong knowledge of Windows 11 and Microsoft Office 365.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 1-3 years of experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows 11 OS and Microsoft Office 365.

Responsibilities

• Provide Tier 1 and Tier 2 support for Windows 11 desktop environments.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain Windows 11 operating systems.

Skills

Customer service

Troubleshooting

Technical support

Windows 11

Active directory

Education

Associate's or Bachelor's degree in IT

Job description

*Description*

We are seeking a skilled and customer-focused Windows 11 Desktop Support Technician to join our IT support team. In this role, you will be responsible for providing technical assistance and support for Windows 11 desktops, laptops, and related hardware/software systems. You will troubleshoot issues, install and configure systems, and ensure optimal performance for end-users across the organization.

*Skills*

Desktop, Windows 10, Support, Troubleshooting, Hardware, Active Directory, Windows, Customer Service, Technical Support, Office 365, Imaging, Deployment, Help Desk Support, Printers, Install, Ticketing System, Hardware Support

*Top Skills Details*

Desktop, Windows 10, Support, Troubleshooting, Hardware, Active Directory, Windows, Customer Service, Technical Support

*Additional Skills & Qualifications*

Key Responsibilities:

1. Provide Tier 1 and Tier 2 support for Windows 11 desktop environments.
2. Troubleshoot hardware, software, and network connectivity issues.
3. Install, configure, and maintain Windows 11 operating systems and applications.
4. Support Microsoft 365 applications and services.
5. Assist with user account management in Active Directory and Azure AD.
6. Maintain and update IT documentation and knowledge base.
7. Collaborate with other IT team members to resolve complex issues.
8. Ensure compliance with IT security policies and procedures.

Qualifications:

• Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 1-3 years of experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows 11 OS and Microsoft Office 365.
• Familiarity with Active Directory, Group Policy, and remote desktop tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

*Experience Level*

Entry Level

*Pay and Benefits*

The pay range for this position is $25.00/hr. Benefits include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, employee assistance, PTO, and more, subject to eligibility and plan specifics.

*Workplace Type*

This is a fully onsite position in New York, NY.

*Application Deadline*

Closing date is May 20, 2025.

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services, helping accelerate business transformation for over 80,000 employees across the globe, working with over 6,000 customers including 80% of the Fortune 500.

We are committed to diversity and equal opportunity employment.