Desktop support Technician- Onsite

Ovationwps; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in workplace services is seeking a Desktop Support Technician to provide local desktop support and troubleshoot hardware and software issues. The role requires strong problem-solving skills and experience in Windows Desktop support. The ideal candidate will engage with customers, document resolutions, and ensure operational consistency within the IT Support Center.

Qualifications

• 3-5 years of relevant Windows Desktop support experience.
• Certifications: CompTIA A+, MCP or higher.

Responsibilities

• Provide first/second level support for customer issues.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Perform repairs on desktops, laptops, printers, and peripherals.

Skills

Troubleshooting

Analytical Skills

Customer Service

Education

Bachelor’s Degree in Computer Science

Tools

Windows OS

Microsoft Office 365

Active Directory

Job description

Join to apply for the Desktop Support Technician - Onsite role at OVATION Workplace Services.

Job Description

Job Role: Desktop Support Technician

Job Summary: The Desktop Technician will provide day-to-day local desktop support, receive inbound calls, troubleshoot hardware, software, and application issues, and document steps in a ticketing system. The candidate will facilitate customer resolution, engage supervisors and managers, and ensure operational consistency across shifts within the IT Support Center. The role involves fault diagnosis, resolution, and support for core operating systems and approved applications. The ideal candidate should have 3-5 years of relevant Windows Desktop support experience.

1. Provide first/second level support for customer issues.
2. Coordinate with third-party vendors for complex AV issues.
3. Communicate issue status and resolutions timely.
4. Maintain ticket updates for incidents.
5. Install, upgrade, support, and troubleshoot Windows OS (XP, 7, 8.1, 10) and Microsoft Office 2010, Cisco Jabber, and other authorized applications.
6. Support Mac OS to assist Apple PC users.
7. Install, upgrade, and troubleshoot printers and hardware.
8. Perform preventative maintenance on computers, laptops, printers, and peripherals.
9. Perform repairs on desktops, laptops, printers, and peripherals.
10. Use diagnostic tools for network and hardware/software troubleshooting.
11. Have basic understanding of Networks, Servers, AV, Smart Devices, and Telecoms.
12. Work in a project-based environment requiring flexibility and teamwork.

Minimum Qualifications and Skills

• Bachelor’s Degree in Computer Science or related field.
• Certifications: CompTIA A+, MCP or higher.
• Minimum 18 months of IT experience.
• Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, and helpdesk systems.
• Knowledge of mobile device management, encryption, and enterprise management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to multitask, prioritize, and meet SLAs.
• Excellent communication and customer service skills.
• Flexible to work off-hours and weekends as needed.