Desktop Support Technician

Lensa; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Lensa is seeking a skilled Windows 11 Desktop Support Technician to join an IT support team in New York. The role involves providing technical assistance, troubleshooting, and ensuring optimal performance for end-users. Ideal candidates will have experience in desktop support, strong knowledge of Windows 11, and excellent problem-solving skills.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Qualifications

• 1–3 years of experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows 11 OS and Microsoft Office 365.
• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications are a plus.

Responsibilities

• Provide Tier 1 and Tier 2 support for Windows 11 desktop environments.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain Windows 11 operating systems and applications.

Skills

Desktop

Windows 10

Support

Troubleshooting

Hardware

Active directory

Customer service

Technical support

Office 365

Imaging

Education

Associate’s or Bachelor’s degree in IT, Computer Science, or related field

Job description

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Description

We are seeking a skilled and customer-focused Windows 11 Desktop Support Technician to join our IT support team. In this role, you will be responsible for providing technical assistance and support for Windows 11 desktops, laptops, and related hardware/software systems. You will troubleshoot issues, install and configure systems, and ensure optimal performance for end-users across the organization.

Skills

Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Windows, Customer service, Technical support, Office 365, Imaging, Deployment, Help desk support, Help desk, Windows 7, Printers, Install, Ticketing system, Hardware support

Top Skills Details

Desktop,Windows 10,Support,Troubleshooting,Hardware,Active directory,Windows,Customer service,Technical support

Additional Skills & Qualifications

Key Responsibilities: Provide Tier 1 and Tier 2 support for Windows 11 desktop environments. Troubleshoot hardware, software, and network connectivity issues. Install, configure, and maintain Windows 11 operating systems and applications. Support Microsoft 365 applications and services. Assist with user account management in Active Directory and Azure AD. Maintain and update IT documentation and knowledge base. Collaborate with other IT team members to resolve complex issues. Ensure compliance with IT security policies and procedures. Qualifications: Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). 1–3 years of experience in desktop support or IT helpdesk roles. Strong knowledge of Windows 11 OS and Microsoft Office 365. Familiarity with Active Directory, Group Policy, and remote desktop tools. Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks effectively. CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications are a plus.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on May 20, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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