Desktop Support Technician

Harvey Nash; Frankfort (KY); On-site; USD 25,000 - 41,000; Full time

Job summary

Harvey Nash is seeking a Desktop Support Technician for a long-term, on-site role in Frankfort, KY. The successful candidate will provide hands-on technical support for Windows environments, deploy and configure desktops and peripherals, and resolve issues for state agencies in the downtown Frankfort area.

Strong end-user communication, ticketing experience (prefer ServiceNow), and the ability to manage multiple tasks with professionalism are essential.

Qualifications

• Customer service and communication skills for direct end-user interaction.

Responsibilities

• Provide technical support to end users in Frankfort and surrounding areas.
• Install, image, configure, and deploy desktops, laptops, and peripherals.
• Troubleshoot Windows, Microsoft 365, hardware, and basic network issues.
• Document troubleshooting steps and resolutions clearly in tickets.
• Manage multiple tickets with prioritization and independent work ethic.

Skills

Customer Service

Desktop setup & deployment

Ticketing systems

Troubleshooting Windows & M365

Active Directory & GPO

Hands-on desktop support

Time management

Adaptability & professionalism

Written communication & documentation

Tools

ServiceNow

Active Directory

Microsoft 365

Job description

We are seeking a skilled Desktop Support Technician professional with hands-on experience in installation, troubleshooting, maintenance, and repair of computer systems in a Windows-based environment. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to provide timely and effective technical support to end users.

Job Title: Desktop Support Technician - Frankfort, KY

Location: Frankfort, KY

Duration: Long term indefinite Contract

Status: Onsite

Job Description

We currently have one open Desktop Support Technician position within the Field Services Branch in Frankfort. This position will be located at 500 Mero Street, Frankfort, KY 40601, and will provide technical support to multiple state agencies throughout downtown and greater Frankfort area. To help with identifying qualified candidates, I've included some clarification on what we're looking for.

Preferred Qualifications

• Customer Service: Strong communication and interpersonal skills. Candidates must be comfortable working directly with customers of varying technical abilities.
• Computer Configuration and Deployment: Experience setting up, imaging, configuring, and deploying desktops, laptops, and peripherals.
• Ticketing Systems: Experience with IT ticketing systems, preferably ServiceNow. Good documentation and ticket management skills are important.
• Technical Troubleshooting: Solid understanding of Windows, Microsoft 365, hardware diagnostics, software installation, and basic network troubleshooting.
• Enterprise Experience: Familiarity with Active Directory, domain environments, Group Policy, and enterprise IT support.
• Hands-On Experience: We are specifically looking for candidates with hands-on desktop support experience. Candidates whose backgrounds are primarily phone-based help desk or call center support, without significant hands-on experience, may not be the best fit. However, we are open to considering individuals with strong helpdesk backgrounds who demonstrate solid troubleshooting skills, technical knowledge, and the ability and willingness to transition into a more hands-on support role.
• Time Management: Ability to manage multiple tickets, prioritize workloads, and work independently when needed.
• Adaptability and Professionalism: Candidates need to be flexible, receptive to feedback, and able to adjust to changing priorities. The ability to remain professional under pressure, work through difficult situations, and maintain a positive attitude is important.
• Written Communication and Documentation: Strong reading comprehension and written communication skills. Candidates should be able to understand written instructions, follow established procedures, take clear and accurate notes, and properly document troubleshooting steps and resolutions. The ability to retain and apply information from training and technical documentation is important.

About us

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/