Desktop Support Technician

Harvey Nash; Cameron Park (CA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

401(k) with 25% match

Benefits summary available

Job summary

Harvey Nash provides hands-on technical support for employees, managing desktop and laptop hardware and software lifecycle. This role covers setup of new workstations and accounts, remote and local user support, and deployment/QA activities.

Ideal candidates will have strong Windows and Mac OS knowledge, experience in desktop installations, and ability to troubleshoot desktop and mobile devices. Education: High School diploma or technical Associate's degree.

Qualifications

• Windows and Mac OS proficiency.
• Experience with desktop installations and configurations.
• Troubleshooting desktop and mobile devices.
• High School diploma or Associate's degree in a technical field.

Responsibilities

• Assist in the software and hardware lifecycle management processes including research, packaging, QA, and deployment prep.
• Setup new users including desktop configuration, email, LDAP, and VPN accounts.
• Support local and remote employees with desktop issues and access to internal services.
• Troubleshoot software issues on employees' desktops and laptops.

Skills

Windows OS

Mac OS

Education

High School diploma or Associate's degree in a technical field

Tools

Active Directory

Imaging

Job description

This role is focused on providing hands‑on technical support for employees and managing desktop/laptop hardware and software throughout their lifecycle. The candidate will support both local and remote users, configure new employee workstations and accounts, troubleshoot desktop and mobile device issues, and assist with software/hardware deployment and quality assurance.

Here are some of the specific details:

Job Duration: 3+ months

Day to Day Responsibilities

• Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation
• Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts
• Support employees, both local and remote, with Desktop issues, account issues, access to various internal services
• Troubleshoot software issues on employees desktops/laptops

Required Skills (top 3 non‑negotiables):

1. 1. Knowledge of Windows and Mac OS
2. 2. Experience with desktop installations and configurations
3. 3. Troubleshooting desktop and mobile devices

Preferred Skills (nice to have):

1. 1. Active Directory
2. 2. Customer Service
3. 3. Imaging

Education Requirements: High School diploma or Associate's degree in a technical field

A reasonable, good faith estimate of the minimum and maximum for this position is $24/hr to $25.63/hr on w2.

Benefits will also be available, and details are available at the following link:

Benefits Summary: Why You Should Work with US

Benefits Details: 2024 Benefits Guide (Contract Employees)

401(k) Retirement Plan:

Our employees work hard, which is why Harvey Nash is proud to contribute to their hard‑earned savings with a 401(k) retirement plan that includes a 25% company match on all deferrals. We also offer a Roth 401(k) for even more flexibility.

About us:

Harvey Nash is a national, full‑service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/