Desktop Support

Ustechsolutions; Harrodsburg (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Ustechsolutions is seeking candidates for a Desktop Support role located in Harrodsburg, KY. The ideal candidate should have 3+ years of experience in troubleshooting desktop issues, installing and upgrading software and equipment, and managing Active Directory.

The position requires strong communication skills, proficiency in Microsoft Operating Systems, and a customer-service mindset, along with occasional teamwork on cross-technology projects.

Qualifications

• 3+ years of relevant experience required.
• Strong knowledge of client management systems and network components.

Responsibilities

• Resolve user problems with desktop computing equipment.
• Install and upgrade equipment and software.
• Identify recurring issues and escalate as necessary.

Skills

Strong troubleshooting skills

Good oral and written communication skills

Ability to work independently or as part of a team

Proficient in hardware system components

Active Directory

Proficient in Microsoft Office

Proficient in Microsoft Operating systems

Education

No preference for field

Tools

Client management systems (Remedy, Altiris)

Microsoft Project

Microsoft Visio

Adobe

Job description

A ver reputed Company is looking for Candidates for Desktop Support Candidates for Harrodsburg KY location

Job Description

• Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment
• Install and upgrade equipment and software
• Identify recurring issues, document and escalate to appropriate personnel
• Represent technical bridge between technology groups and business units
• Make recommendations for improvement in processes and procedures
• Follow existing processes and use standard methodologies to carry out assigned tasks
• May be required to maintain inventory supplies
• Participate on cross-technology teams
• Performs other related duties as assigned by management

Requirements

Educational Requirements: No preference for field.

Required Experience: 3+ years of relevant experience.

Required Skills

• Strong troubleshooting skills
• Good oral and written communication skills
• Ability to work independently or as part of a team
• Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement
• Active Directory
• Office (Excel, Outlook Email and Calendaring, Power point, Access)
• Proficient in installation, navigation, and support of Microsoft Operating systems

Preferred Skills

• Strong knowledge on use and architecture of client management systems; Remedy, Altiris, Dame ware, Client WebJet Admin
• Search functionality, Registry, User Profiles, Permissions
• Strong Remote Support skills and familiarity with remote support tools
• Candidate should possess general knowledge/skills in Network components and topology
• Protocols - TCP/IP, Wireless communication and authentication protocols (PEAP), Client configurations, Remote Access, LAN/WAN
• Microsoft Project and Visio
• Clarify
• Adobe

Additional Information

All your information will be kept confidential according to EEO guidelines.