Desktop Support Technician - Onsite & Remote (Frankfort, KY)

Quantam; Frankfort (KY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Competitive hourly wages

Job summary

Quantam Solutions in Frankfort, KY is seeking a Desktop Support Technician to provide remote and onsite end-user support with a focus on customer service and clear communication.

You will install, configure, troubleshoot, and repair hardware and software in a Windows environment, diagnose printer and peripheral issues, perform basic network troubleshooting, and document all actions. This is an onsite role requiring physical capability.

Qualifications

• 1-2+ years of hands-on desktop support experience preferred.
• Strong customer service and communication skills.
• Basic network troubleshooting knowledge.

Responsibilities

• Provide desktop support to end users both remotely and in person.
• Install, configure, troubleshoot, and repair hardware and software in a Windows-based environment.
• Diagnose and resolve desktop, laptop, printer, and peripheral issues.
• Perform basic network troubleshooting.
• Document issues, resolutions, and support activities.
• Deliver high-quality customer service and maintain professional interactions with users.

Skills

Desktop support

Customer service

Communication

Troubleshooting

Tools

Windows OS

Hardware/Printers

Job description

Quantam Solutions in Frankfort, KY is seeking a Desktop Support Technician to provide remote and onsite end-user support with a focus on customer service and clear communication.

You will install, configure, troubleshoot, and repair hardware and software in a Windows environment, diagnose printer and peripheral issues, perform basic network troubleshooting, and document all actions. This is an onsite role requiring physical capability.