Onsite Desktop Support Technician – Frankfort, KY (Long‑Term)

Harvey Nash Inc.; Frankfort (KY); On-site; USD 25,000 - 41,000; Full time

Job summary

Harvey Nash is seeking a Desktop Support Technician for a long-term, on-site role in Frankfort, KY. The successful candidate will provide hands-on technical support for Windows environments, deploy and configure desktops and peripherals, and resolve issues for state agencies in the downtown Frankfort area.

Strong end-user communication, ticketing experience (prefer ServiceNow), and the ability to manage multiple tasks with professionalism are essential.

Qualifications

• Customer service and communication skills for direct end-user interaction.

Responsibilities

• Provide technical support to end users in Frankfort and surrounding areas.
• Install, image, configure, and deploy desktops, laptops, and peripherals.
• Troubleshoot Windows, Microsoft 365, hardware, and basic network issues.
• Document troubleshooting steps and resolutions clearly in tickets.
• Manage multiple tickets with prioritization and independent work ethic.

Skills

Customer Service

Desktop setup & deployment

Ticketing systems

Troubleshooting Windows & M365

Active Directory & GPO

Hands-on desktop support

Time management

Adaptability & professionalism

Written communication & documentation

Tools

ServiceNow

Active Directory

Microsoft 365

Job description

Harvey Nash is seeking a Desktop Support Technician for a long-term, on-site role in Frankfort, KY. The successful candidate will provide hands-on technical support for Windows environments, deploy and configure desktops and peripherals, and resolve issues for state agencies in the downtown Frankfort area.

Strong end-user communication, ticketing experience (prefer ServiceNow), and the ability to manage multiple tasks with professionalism are essential.