Desktop Support Specialist

Quantam; Frankfort (KY); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health benefits

Paid time off

401(k) plan

Competitive hourly wages

Zusammenfassung

Quantam Solutions in Frankfort, KY is seeking a Desktop Support Technician to provide remote and onsite end-user support with a focus on customer service and clear communication.

You will install, configure, troubleshoot, and repair hardware and software in a Windows environment, diagnose printer and peripheral issues, perform basic network troubleshooting, and document all actions. This is an onsite role requiring physical capability.

Qualifikationen

• 1-2+ years of hands-on desktop support experience preferred.
• Strong customer service and communication skills.
• Basic network troubleshooting knowledge.

Aufgaben

• Provide desktop support to end users both remotely and in person.
• Install, configure, troubleshoot, and repair hardware and software in a Windows-based environment.
• Diagnose and resolve desktop, laptop, printer, and peripheral issues.
• Perform basic network troubleshooting.
• Document issues, resolutions, and support activities.
• Deliver high-quality customer service and maintain professional interactions with users.

Kenntnisse

Desktop support

Customer service

Communication

Troubleshooting

Tools

Windows OS

Hardware/Printers

Jobbeschreibung

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates must be able to work fully onsite in Frankfort, KY.

Job Description:

We are seeking a knowledgeable and customer-focused Desktop Support Technician to provide both remote and onsite technical support to end users in the Frankfort, KY area. The ideal candidate will have strong troubleshooting abilities, hands-on desktop support experience, and excellent communication/customer service skills.

Key Responsibilities.

• Provide desktop support to end users both remotely and in person.
• Install, configure, troubleshoot, and repair hardware and software in a Windows-based environment.
• Diagnose and resolve desktop, laptop, printer, and peripheral issues.
• Perform basic network troubleshooting.
• Document issues, resolutions, and support activities.
• Deliver high-quality customer service and maintain professional interactions with users.
• Lift and carry equipment and work in physically demanding or uncomfortable positions when necessary.

Required Qualifications.

• 1-2+ years of hands-on desktop support experience preferred.
• Basic network troubleshooting knowledge.
• Strong customer service and communication skills.
• Valid driver's license required.
• Ability to lift/carry heavy equipment and work in varying physical conditions.

Preferred Skills.

• Strong problem-solving and troubleshooting abilities.
• Experience supporting enterprise users in a professional environment.
• Ability to work independently and manage multiple support requests.