Desktop Support Technician

A3 Solutions, Inc.; Carlsbad (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

A3 Solutions, Inc. provides on-site desktop and AV support services, installing and configuring media equipment, wiring, and IT systems for events and enterprise environments. The role emphasizes hands-on hardware, software, and network support, with a focus on reliable customer service.

Responsibilities include imaging/recovery, VPN/WiFi access, and assistance with end-user IT needs while maintaining equipment and scripts for smooth productions.

Qualifications

• Experience supporting desktop and network environments.
• Excellent customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to document processes and train users.

Responsibilities

• Transport, install, and configure AV equipment per event needs.
• Set up electrical wiring and programming per layout diagrams.
• Provide Windows OS 11/Microsoft Office Suite support in enterprise environments.
• Troubleshoot video, audio, and signal issues during events.
• Disassemble equipment safely and manage inventory.

Skills

Customer service

Troubleshooting

Communication

Tools

Windows OS 11

Microsoft Office Suite

VPN

WiFi

Job description

Job description

Desktop & Responsibilities:

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.
• Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Desktop and Network Support:

• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Imaging and image recovery:

• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.