Desktop Technician

Brite; Town of Victor (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

The Desktop Technician role at Brite in New York is responsible for installing, maintaining, and upgrading desktop hardware to ensure optimal workstation performance. Troubleshooting is performed both remotely and in person to support end-users.

You will work with Customer Success to deliver exceptional service within SLA timelines, assist with onboarding and asset inventory, and contribute to deployment process improvements.

Qualifications

• Bachelor’s degree in computer science, IT or related field with 1–2 years’ relevant experience.
• CompTIA A+ or similar certification preferred.
• Strong troubleshooting and end-user support skills.
• Ability to travel as needed.

Responsibilities

• Troubleshoot and resolve hardware, software and network issues.
• Provide end-user assistance both remotely and in person.
• Install, maintain, and upgrade desktop hardware and equipment.
• Work closely with Customer Success Representatives to ensure the best customer experience within the SLA.
• Respond to service requests within required response times.
• Assist end users with installation of applications and peripherals.
• Assist in onboarding new employees.
• Maintain customer asset inventory.
• Continuous improvement of deployment processes.
• Assist with RMA process as required.

Skills

Hardware knowledge

Network infrastructure

Listening skills

Verbal communication

Written communication

Detail oriented

Fast-paced environment

Problem solving

Analytical skills

Interpersonal skills

Time management

Travel ability

Self-directed

Results oriented

Team collaboration

Education

Bachelor’s degree in computer science, information technology or related field

CompTIA A+ certification

Job description

Job Summary

The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position troubleshoots problem areas remotely and in person in a timely and accurate fashion and provides end-user assistance where required.

ESSENTIAL FUNCTIONS

• Troubleshoot and resolve hardware, software and network issues.
• Provide enduser assistance both remotely and in person.
• Install, maintain, and upgrade desktop hardware and equipment.
• Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.
• Responds to requests for service and customer questions within required response times.
• Assists end users with installation of applications and computer peripherals.
• Assists in onboarding new employees both internal and external.
• Maintains customer asset inventory.
• Responsible for continuous improvement of deployment processes.
• Assists with RMA process as required.

OTHER DUTIES

• Accomplishes all other duties and tasks as appropriately assigned or requested.

EDUCATION & EXPERIENCE

• Bachelor’s degree in computer science, Information Technology or related field and a minimum of one to two years’ experience or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required.
• CompTIA A+ or similar certification preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated knowledge of hardware and network infrastructure.
• Excellent listening skills.
• Exceptional verbal and written communication.
• Detail oriented.
• Ability to work in a fastpaced environment.
• Strong problem solving and analytical skills.
• Excellent relationship building skills.
• Welldeveloped interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
• Selfdirected and results oriented.
• Effective time management skills.
• Ability to travel as needed.