Desktop Support Technician

A3 Solutions, Inc.; Tempe (AZ); On-site; USD 52,000 - 65,000; Full time

Job summary

A3 Solutions, Inc. is seeking a desktop and media support professional in Tempe, AZ. The role covers AV setup, on-site installation, and enterprise IT support to ensure smooth events and daily operations.

You will install, configure, and maintain hardware and software, assist with network access via VPN, and provide excellent customer service to end users in a fast-paced environment.

Qualifications

• Strong customer service skills and ability to interact with clients professionally.
• Proficient in troubleshooting hardware, software, and network issues.
• Capable of documenting steps and keeping clear records of work.
• Able to collaborate with production/event teams to keep projects on track.

Responsibilities

• Transporting, setting up, and installing media equipment and AV tools.
• Setting up electrical wiring, programming, and construction per diagrams.
• Developing relationships with clients to keep production moving.
• Running tests on video, audio, and signals and troubleshooting issues.
• Handling equipment malfunctions to meet client standards during events.
• Disassembling equipment safely after use and performing inventory checks.
• Carrying out cleaning, maintenance, or repairs on AV equipment.
• Generating expense reports for management.
• Support of Windows OS 11 and Microsoft Office in enterprise environments.

Skills

Customer service

Troubleshooting

Documentation

Team collaboration

Tools

Windows OS 11

Microsoft Office Suite

VPN

WiFi networking

Job description

Job description

Desktop & Responsibilities:

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.
• Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Desktop and Network Support:

• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Imaging and image recovery:

• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.