Desktop Support Technician

GDR Group; Broomfield (CO); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid holidays, vacation, and sick leave

401(k) plan

Medical, dental, and vision insurance

Structured onboarding and training

Modern workspaces and innovative technology

Strong work-life balance

Job summary

A technology support company in Broomfield, Colorado is seeking a highly motivated Desktop Support Technician to provide outstanding technical assistance in a customer-centric environment. You will tackle hardware and software challenges, support users with effective communication, and maintain records of inventory. The ideal candidate should possess a strong technical background, enjoy helping others, and be proactive in resolving issues. This role offers a full-time schedule with numerous benefits and a supportive team culture.

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred.
• Technically inclined and eager to learn new tools and platforms.
• Able to communicate technical concepts to non-technical users.

Responsibilities

• Provide timely support for hardware and software issues.
• Deliver user support via ticketing systems and communication tools.
• Maintain accurate records of hardware assets and inventory.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Teamwork

Self-starter attitude

Tools

Windows 10/11

Mac OS

Google Workspace

MS Office

Zoom

Job description

Description

We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.

Key Responsibilities

Technical Support

• Provide timely support for hardware and software issues for both Windows and Mac environments
• Troubleshoot remotely using VNC and KVM switch
• Reimage systems, install OS and standard software (onsite and remote)
• Coordinate warranty support with Dell and schedule onsite service when needed
• Resolve common technical issues, including:
  • Network connectivity
  • System crashes/blue screens
  • Printing problems
  • Virus removal
• Basic administration and troubleshooting of:
  • DHCP / DNS
  • Active Directory
  • VPN and remote access tools
  • Windows domain account issues
  • Wireless connectivity and hotspots
• Collaborate on basic troubleshooting tasks with the network team
• Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
• Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

• Deliver prompt and courteous user support via:
  • Wolken ticketing system (incident resolution and device lifecycle tasks)
  • Google Chat and Gmail (Outlook familiarity is a plus)
  • Zoom Calling and Zoom video conferencing
• Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

• Maintain accurate records of hardware assets
• Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

• Assist with software and process testing and validation
• Create clear, user-friendly technical documentation
• Provide 1:1 or group technical training (remote or in-person)
• Support office signage placement and daily ticket review/assignment tasks
• May require occasional travel to other office locations

Work Schedule & Benefits

• Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
• No weekend or after-hours support expected (exceptions for special projects)
• Benefits include:
  • Paid holidays, vacation, and sick leave
  • 401(k) plan
  • Medical, dental, and vision insurance
  • Structured onboarding and training
  • Modern workspaces and innovative technology
  • Supportive, team-oriented culture with strong work-life balance

Work Location Flexibility

This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.

Travel Expectations

Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.

Requirements

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred
• Technically inclined and eager to learn new tools and platforms
• Clear and concise communicator with the ability to explain technical concepts to non-technical users
• Familiar with Windows 10/11; Mac OS experience is a plus
• Skilled in teamwork and conflict resolution in a professional setting
• Self-starter with strong follow-through and attention to process
• Able to work independently while following team procedures and protocols