Desktop Support Technician (Direct Hire)

A3 Solutions, Inc.; Carlsbad (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A3 Solutions, Inc. is seeking an experienced Desktop & Network Support professional in Carlsbad, CA to install and support AV equipment, connect networks, and assist end users during events.

You will transport, set up, and test devices, assist with wiring and software configurations, and ensure high-quality customer service while maintaining equipment inventory and documentation.

Qualifications

• Experience setting up and supporting AV equipment
• Proficiency with Windows OS and Microsoft Office in enterprise environments
• Strong troubleshooting and customer service skills

Responsibilities

• Set up, transport, install media equipment and AV tools for events.
• Configure and maintain hardware and software per layout diagrams.
• Support Windows OS 11 / Office in enterprise environments with end users.
• Troubleshoot equipment and network issues to ensure smooth events.
• Document and maintain equipment inventory and tooling.
• Assist with imaging, VPN, and wireless device support.
• Provide great customer service and professional client interaction.

Skills

AV setup

Windows support

Troubleshooting

Customer service

Tools

Microsoft Office

VPN

Networking basics

Job description

Job description:

Desktop & Responsibilities:

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.
• Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Desktop and Network Support:

• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Imaging and image recovery:

• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.