Desktop Support Technician

A3 Solutions, Inc.; Springfield (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

A3 Solutions, Inc. in Oregon is seeking a Desktop & Network Support technician to install media equipment, run network config, and assist event coordination.

You will set up AV gear, wire and program systems, test video and audio, and resolve incidents while delivering excellent end-user support in enterprise environments.

This role requires strong customer service, fault finding, and the ability to work on-site with clients during productions.

Qualifications

• Experience supporting Windows OS 11 and Microsoft Office in an enterprise setting.
• Strong customer service and communication skills.
• Ability to configure and maintain hardware and software systems.

Responsibilities

• Transporting, setting up, and installing media equipment and AV tools.
• Setting up electrical wiring, programming, and basic construction per diagrams.
• Developing relationships with clients to keep production moving.
• Running tests on videos, audio, and signals and troubleshooting issues.
• Handling equipment malfunctions and ensuring flawless events.
• Disassembling equipment safely and performing inventory management.
• Supporting Windows OS 11 and Microsoft Office in enterprise environments.
• Maintaining and repairing computer systems, hardware, and peripherals.
• Imaging, recovery, and installation of software packages.

Skills

Hardware setup

Network troubleshooting

User support

VPN/WiFi

Windows OS 11

Job description

Job description:

Desktop & Responsibilities:

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.
• Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Desktop and Network Support:

• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Imaging and image recovery:

• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.